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ChrisL

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  1. I have the 3-device licence for Malwarebytes Premium, when I go into My Account on this site it tells me I have two of my three licences activated. I know I've activated it on my desktop PC, but I don't know what device the other licence is activated on. I don't have a laptop and I've only just installed it on my tablet so it's still on the free 30-day trial licence. It's possible they're both on the PC, because I re-installed Windows a few weeks ago, but I was careful to deactivate MB before I did so, so it shouldn't be activated twice on the same machine. Is it possible to see what d
  2. Update: I tried turning on Windows Defender and got a message to say it was turned off in Group Policy, so unless there's some component running which hasn't been turned off by GP, Defender can't be running. It's strange that MBST reports it as enabled though. I've enabled boot logging in MSConfig and uninstalled MB using the uninstaller in MBST, in case it's more thorough than the mb-clean utility. It's quite possible that MBST just invokes mb-clean, but you said MBST was "the newer and improved version of a log gathering and clean tool" so I thought I'd try it. (Is MBST a better
  3. It took a while to run the MBST tool, as it involved installing .NET 4 and then installing about a million updates for it, but I got there eventually. I hope you can find something useful in the vast amount of information it's gathered! Skimming through the wealth of information one thing caught my eye, which may or may not be relevant. In the file mbst-check-results.txt it says Anti-Spyware Product : Windows Defender Up To Date: Yes Enabled: On However if I try to run Windows Defender from Control Panel it says that "This program is turned off" and invites me to turn it
  4. MB wouldn't run, even though it appeared to be installed, it said it couldn't connect the Service. I couldn't re-install over the top of it, so I used MB-clean, rebooted and installed from start. I got the BSOD as soon as it had finished, presumably as it tried to run. The BSOD said something like "farflt.sys unloaded without closing running processes" (or something along those lines). I've rebooted and logged in again in Normal mode, the machine seems stable but MB won't even try to run, it says it can't connect the Service when I try to launch it from the Desktop icon. The Service i
  5. Hi, Thanks for the quick reply, the Memory.zip file is at https://we.tl/t-OnBXGrOARj For information, MB isn't running at all at the moment and the PC appears to be completely stable in normal mode. Thanks!
  6. I'm getting the BSOD with farflt.sys listed as the cause. I've seen that others have had the same problem, but the topics were fairly old so I thought it best to start a new one. The machine is an HP Compaq PC. I reinstalled Windows 7 Pro 32-bit yesterday and put all the software on top, including MB Premium. I had to install MB twice because it errored, but it went on okay second time and I was using the PC for a few hours without problems last night. As well as installing software like Office, and setting up Outlook, I've run Windows Update and installed all the updates it wanted, i
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