SoulPedal

I've got an open ticket and I haven't heard back after instructed to do many things on my computer. Is this normal? One instruction was to uncheck all of the browser settings in MW, but problems are not solved and no idea why I'm doing this. Should I put them back to default? After some research, several people suggested I use a Norton utility which did ID a new problem file which was called "FSRTenglish.exe" which I believe is one of the files I was instructed to use as directed by this site. Now I'm wondering if this site is real given these circumstances. So yesterday, I opened a new ticket with attached files, and no response here either. Care to explain what's going on, anyone? MB Scan Log.txt Addition.txt FRST.txt

I get this error "exploit code executing from heap memory blocked" in MW3 when I open a pdf file, then closes the file. This after a day of removing trojans and other fixes. Chrome is also launching 2 tabs automatically. http://--use-spdy%3Doff/ http://--disable-http2/ Thanks, John MB Scan Log.txt Addition.txt FRST.txt

FYI, Reference Ticket # 2400190 that I created in the MB3 support tool.

It's affecting both IE and Chrome Browsers, and an adobe file now. My bad, came through an eMail with an Office 365 doc file attachment that I tried to open. I'm hosed! Appreciate any help, pls see files attached. Thanks, John MB3 Scan Report.txt Addition.txt FRST.txt mbst-grab-results.zip