[False Positive - Firestorm Viewer]

16 minutes ago, miekiemoes said:

Hi,

I Installed, collected the sample and fixed the false positive, so this should no longer be detected anymore.

As an additional note, we have an updated build for our AntiRansomware in a meanwhile which is more finetuned in order to detect better + also reduces False Positives in general, so this should also help.

Hello Miekiemoes, 

That's lovely to hear. Thank you for your prompt assistance. 

Will this update be delivered in the background, or will users need to update manually? 

[False Positive - Firestorm Viewer]

6 minutes ago, miekiemoes said:

Hi,

We just needed this file: C:\Program Files\FirestormOS-Releasex64\FirestormOS-Releasex64.exe

This to avoid any confusion. But the installer works as well. But we then need to install it in order to collect that file.

Hello Miekiemoes, 

I've highlighted which of the 4 installers is the one you referred to on this screenshot https://prnt.sc/kikten

[False Positive - Firestorm Viewer]

2 hours ago, miekiemoes said:

Hi,

Can you please zip and attach the file that was unquarantined? As I have not received it yet (from previous reply).

Please see the instructions in above.

As an additional note, a new component Update will go out soon for the Antiransomware protection where some of the above and similar FPs will be reduced and detection will be finetuned.

Thanks!

Hello Miekiemoes,

The file size exceeds the attachment limit. I've uploaded the 4 Windows installer files to Dropbox hoping that works as an alternative for you. https://www.dropbox.com/sh/xmxv5egkbligygn/AACQt1WsmDA9wI8vqQ7YNTMSa?dl=0  

Our bug report for reference https://jira.phoenixviewer.com/browse/FIRE-22926

Thank you for your assistance addressing this issue. 

 

Regards,

Willow Wilder

Quality Assurance Lead

The Phoenix Firestorm Project, Inc.