Jump to content

demotricus

Members
  • Posts

    2
  • Joined

  • Last visited

Everything posted by demotricus

  1. Malwarebytes really need to get their act together with this auto-renewal nonsense, the customer is presented with a bewildering array of hurdles if he wishes to take control of his own account and payments. First we find out we can`t change the setting from our Malwarebytes CP and must contact the 3rd party vendor that handled the transaction, (despite purchasing through malwarebytes own website), and of which there are at least three different vendors now, necessitating a search to find out who handled your transaction., then we have to open an account with them to access a different CP in order to change the setting, and even then it seems its not enough.... I did all the above, (hence my first post), yet looking at my Mawarebytes account portal, there is STILL an obstinate declaration that my auto-renewal is "Enabled" displaying there. Now I can understand that some people would like the auto-renewal, but would argue that the vast majority would like some way to disable it easily or at the very least... be given the choice of having it or not having it when they purchase their subscription. It all leaves a very bad taste in your mouth.
  2. You can disable the auto renewal, but as has been pointed out, you have to do it via Avangate. The process:- 1 find your order number. (not the serial number, - the order number which is an 8 digit number) as you may need it to register. 2. If you did not register an account with avangate when you purchased, then register here:- https://www.avangate.com/login/ 3. Log in by selecting "software buyer" where it says `select your account type` in the popup/square on the right of the screen. and entering the password and email you just registered under. 5. Another screen will open - it should read `2CO Customer area`. where it says `already have an account` click the `login now` button. (you can also register your order number here to link your account with your orders) 6. Enter your email and password again. and log in. 7. Find the malwarebytes entry and click `view order details` 8 You should see a blue highlighted link reading `product history`, click that. 9 In the middle under subscription status, there is a link to disable auto renewal, click it and confirm it. 10. Log out, job done. To be honest it puzzles me why companies insist on doing this sort of thing as its self defeating. People aren`t daft and pick up quickly on when a company trys such tactics to get you to keep buying. Put bluntly, it pisses them off. (as seen above coff, coff...), Using the excuse, "Well everybody else does it" just doesn`t wash.. A happy customer will come back... whereas a disgruntled customer is unlikely to use your service again, (and it doesn`t take a psychologist to understand that..). Which is a shame, as malwarebytes IS a good program. Be happy
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.