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Everything posted by Joy717

  1. Thank you Willow for supplying the file! I updated Malwarebytes, rebooted computer (just in case), then installed Firestorm. So far so good. I'm not having any issues. Thanks so much for quick resolution. ❤️
  2. Thank you all for your responses and solution to this issue. My apologies in my delay in responding, I did not have access to a computer. Thanks so much! ?
  3. The program was automatically removed, error claiming Ransomware. I created a JIRA ticket for Firestorm, support suggested i post here as a false positive. This Firestorm viewer was a new updated version. Malwarebytes report info: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 8/11/18 Protection Event Time: 7:39 PM Log File: 249e82d8-9dc8-11e8-b53b-4ccc6a6d1357.json Administrator: Yes -Software Information- Version: Components Version: 1.0.391 Update Package Version: 1.0.6307 License: Premium -System Information- OS: Windows 10 (Build 17134.165) CPU: x64 File System: NTFS User: System -Ransomware Details- File: 5 Malware.Ransom.Agent.Generic, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\FirestormOS-Releasex64.lnk, Quarantined, [0], [392685],0.0.0 Malware.Ransom.Agent.Generic, C:\PROGRAM FILES\FirestormOS-Releasex64\FirestormOS-Releasex64.lnk, Quarantined, [0], [392685],0.0.0 Malware.Ransom.Agent.Generic, C:\USERS\JOYLA\APPDATA\ROAMING\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\User Pinned\TaskBar\FirestormOS-Releasex64.lnk, Quarantined, [0], [392685],0.0.0 Malware.Ransom.Agent.Generic, C:\USERS\PUBLIC\DESKTOP\FirestormOS-Releasex64.lnk, Quarantined, [0], [392685],0.0.0 Malware.Ransom.Agent.Generic, C:\Program Files\FirestormOS-Releasex64\FirestormOS-Releasex64.exe, Quarantined, [0], [392685],0.0.0 (end)
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