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AlexComputerPerson

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About AlexComputerPerson

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  1. Hello, I have a Dell Inspiron 560 running Windows 7. It has been freezing at random times with striped lines appearing across the screen. The computer can freeze in safe mode. I have ruled out the possibility of a virus, since I have factory reset the computer and the problem has occurred after the reset. I am also sure that the monitor does not have problems since it functions normally doing other things. I have searched online and was wondering whether the computer had a graphics card issue. Any help is appreciated. Thanks!
  2. Hello, it seems that the factory reset did not help. The old symptoms of the computer have returned, and the computer has been freezing with flashing lines. However, I am starting to think that the computer has a hardware issue and does not have a virus. Do you have any resources/tips that can point me towards a solution to the computer's problem? Thanks.
  3. Hi, sorry for the late response. For the past few days the computer has been unusable due to the virus freezing it every time I started it up. After much thought, I decided to factory reset my computer using the dell backup and recovery, which has succeeded. Now, the virus appears to be gone. Thank you so much for the support and patience you have shown from helping me with the virus. I will give an update in a few days about the status of the computer.
  4. Hello, When I used my computer this afternoon, it seemed to have no problems and was running smoothly. However, when I went to post this reply, the wifi suddenly stopped. This has started to happen recently, and I had to either force shut down the computer or disable and enable the wifi drivers in my computer. When I went to disable and enable the wifi drivers, the "system" process began to use a lot of the computer's cpu, causing the device manager to stop responding. The computer also froze. I am starting to think that the malware in my computer is located in the "system" process, but I am not able to identify where in the system it is located. Thank you for the help.
  5. Here is the link to the fixlog file. Thank you for taking the time to look over the logs and help with removing the malware. Fixlog.txt
  6. Hi, I'm not sure whether this was the Clean log but I am attaching it below. I will put in my fixlog file after I run the scan. Thanks. AdwCleaner[C00].txt
  7. The results of the scans are attached below. Thanks. malwarebytes log jul 26.txt AdwCleaner Jul 26.txt FRST.txt Addition.txt
  8. I scanned my computer with Kaspersky, and it detected one object. However, the object was from Combofix, so I did not delete it. Are there any other options I could use to remove the malware from the computer? Thanks.
  9. Hello, Here are the results of the RogueKiller scan. There were 3 suspicious paths found, and I removed all of them. Thank you for the help. ReportRogue.txt
  10. Hi Ron, thanks for the help. I have attached the results of the combofix scan below. Also, I would like to note that the application was unable to save some Windows files because the parameter was incorrect. I just clicked "yes" and continued the scan. Combofix Scan jul 24.txt
  11. Hi Ron, thanks for the help. I have attached the results of the combofix scan below. Also, I would like to note that the application was unable to save some Windows files because the parameter was incorrect. I just clicked "yes" and continued the scan. Combofix Scan jul 24.txt
  12. Hi, I have a Dell Inspiron desktop running on Windows 7. This computer has had a virus for a while. Recently, it has been freezing the computer 4/5 of the time I use it, causing flashing horizontal lines to appear. Sometimes it causes the screen to turn black, causing the hard drive to make a beeping noise. I have run Malwarebytes, Bitdefender, Microsoft Security Essentials, and Windows Defender Offline to help solve this problem, and although they have removed many infected files, the malware is still here. I have no backups on this computer from before the virus, and I have lost the Windows 7 installation disc that came with the computer. Also, I would like to note that the virus sometimes freezes the computer in startup and in safe mode. The virus also sometimes prevents the computer from starting up. I have attached my malwarebytes and FRST scan results below. Any support or help would be appreciated. Thanks! malwarebytes log jul 22 2018.txt FRST.txt Addition.txt
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