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DexterT

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  1. Hi @JasonV, Sorry for the late response, I didn't receive a notification for this post for some reason. It looks like your plugins folder is missing - the plugins are required for running a scan and you won't be able to interact with the tray icon or run scans remotely without them present. There are two solutions for this: Update your policy settings on the cloud console by either changing the name, or changing a setting - this will trigger a policy refresh and have your endpoint agent check for updates Restart your machine to trigger the endpoint agent update check at machine start up. Let me know if I can be of more assistance!
  2. Hi Jason, There are a few things that could be going on here, but it would be tough to pinpoint what the issue is exactly without seeing the logs associated with your endpoint. Would it be possible for you to post your endpoint agent logs here? They should be located here: /private/var/log/com.malwarebytes.EndpointAgent.log Additionally, could you provide a screenshot of the folder structure located at /Library/Application Support/Malwarebytes/ for the endpoint machine in question? Thanks, Dexter
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