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Redgiant

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  1. From Safe Mode I made a new administrator account and tried to install mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.5889.exe from a USB stick. Got this error: Runtime error (at 406:120) Could not call proc. Problem signature: Problem Event Name: BEX Application Name: mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.5889.tmp Application Version: 51.1052.0.0 Application Timestamp: 5698ac5a Fault Module Name: suhlpr.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5b043429 Exception Offset: 7488e6bb Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
  2. Btw, sfc/scannow /verifyonly found nothing unusual.
  3. I ran the .zip, using 7/20/18 database versions since I cannot use the network on the affected laptop (I updated on my desktop a few days ago, then copied that directly to USB stick to use on the laptop). Scan worked as-is fine, no DDA or other issues running it. No infected files found. Logs attached. mbar-log-2018-07-25 (01-48-09).txt system-log.txt
  4. Attached is the output from ComboFix.exe. ComboFix.txt
  5. Fyi, before I run combofix.exe, I use Microsoft Security Essentials, and no matter what I do combofix.exe reports: ComboFix has detected the following real time scanner(s) to be active: antivirus: Microsoft Security Essentials antispyware: Microsoft Security Essentials This is despite these steps I took: boot into Win7 Safe Mode I presume the mssecs.exe client doesn't autostart in Safe Mode, so no tray icon - I started it manually to turn off real-time protection ensure that "Turn on real-time protection" is unchecked (it was off anyhow saying it isn't enabled in Safe Mode, but I unchecked it anyhow and then I rebooted into Safe Mode again just to be sure) even then, MsMpEng.exe and the associated MsMpSvc.exe were still running after rebooting yet again, so I killed MsMpEng (and the MsMpSvc stopped also) So is this an innocuous idiosyncrasy or is there still something I have to do before I run combofix.exe? As long as I ensure that both MsMpEng.exe and MsMpSvc.exe are not running, can I proceed anyhow?
  6. [reposting from Malwarebytes 3 Support Forum, summary below followed by the info you requested] I had issues with my WIn7 Pro SP1 64-bit laptop (an HP Envy 15 Notebook, i7-4720HQ) suddenly having the network stop working and the entries in DeviceMgr seem corrupt, so ... 1. Booted into Safe Mode (no networking) 2. Tried to run MWB 2.2.0.124 (last version I had on this older laptop), it failed with Couldn't open proc 406:120 3. Tried MWB uninstall, also failed with similar error 4. Copied mbam 3.5 install, and various clean/support/check utils from a USB stick (I downloaded them on another PC that is fine) 5. Ran both mbam-clean-2.3.0.1001 and mb-clean-3.1.0.1035, both completed fine. 6. Checked certmgr.msc, no MWB-related Untrusted Certificates present 6. Tried to install mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.5889 7. Got similar error (attached setup #001 log and error details dialog contents). mbam-35-setup-error.txt Setup Log 2018-07-17 #001.txt ------------------------------------------------------------------------- [Trusted Advisor FIrefox suggested I run Malwarebytes Support Tool] In Win7 Safe Mode (with no networking or command prompt) ... I tried to run mbam-support-1.1.2.471.exe, it crashes with this error: mbstub.exe has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: mbstub.exe Application Version: 1.1.2.471 Application Timestamp: 5b1acb3c Fault Module Name: mbstub.exe Fault Module Version: 1.1.2.471 Fault Module Timestamp: 5b1acb3c Exception Code: 40000015 Exception Offset: 001247b7 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 6ac4 Additional Information 2: 6ac4267233eb42f9537fb9cbe95bc2b4 Additional Information 3: e5b8 Additional Information 4: e5b8dd6588014878a76d6275082685f0 [Expert exile360 then suggested I run Malwarebytes Anti-Rootkit Tool, and AdwCleaner if issues persist] In Win7 Safe Mode with Networking ... I ran the .zip version of mbar.1.10.3.1001.exe, after running it on another Win7 64-bit computer with network access to update databases to v2018.07.20.1 and copying the whole mbar folder onto USB to get it onto the affected Win7 laptop. Scan Finished: No malware found! Then, in the same Safe Mode with Networking (even though my network access is messed up) ... I ran adw_7.2.2.exe , but got another error: AdwCleaner has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: adwcleaner_7.2.2.exe Application Version: 7.2.2.0 Application Timestamp: 5b4dec42 Fault Module Name: adwcleaner_7.2.2.exe Fault Module Version: 7.2.2.0 Fault Module Timestamp: 5b4dec42 Exception Code: 40000015 Exception Offset: 008f3377 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: a08f Additional Information 2: a08f23b5c2d65e2c49b9eb088389e4b5 Additional Information 3: f84d Additional Information 4: f84d5274b666029d48327d47d6020d72 ----------------------------------------------------------------- [Here is what you requested, after the preceding results from before I posted into the Windows malware removal forum] When I try to run mbam-support-1.1.2.471.exe, it crashes with this error: mbstub.exe has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: mbstub.exe Application Version: 1.1.2.471 Application Timestamp: 5b1acb3c Fault Module Name: mbstub.exe Fault Module Version: 1.1.2.471 Fault Module Timestamp: 5b1acb3c Exception Code: 40000015 Exception Offset: 001247b7 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 6ac4 Additional Information 2: 6ac4267233eb42f9537fb9cbe95bc2b4 Additional Information 3: e5b8 Additional Information 4: e5b8dd6588014878a76d6275082685f0 I copied FRST64.exe via USB, after running it once on another Win7 64-bit computer just in case it updated itself (which it seemed to). It gets a 'Failed to update(1)' message on startup due to no network I am assuming, but the Scan seems to run to completion. Files attached. Addition.txt FRST.txt
  7. Btw, the WIn 7 laptop with the problems cannot access networking no matter how I boot it up. I am transferring the tools you suggest via USB from another WIn7 desktop that does work fine and is networked, and only plugging it into the laptop when it is in Safe Mode to copy the files off of it, then ejecting the USB stick before I even attempt to execute anything. Just letting you know that, so I will still boot into Safe Mode with Networking if you desire, although I won't be making use of the network since it is part of the overall problem it seems.
  8. I am in Win7 Safe Mode (with no networking or command prompt). When I try to run mbam-support-1.1.2.471.exe, it crashes with this error: mbstub.exe has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: mbstub.exe Application Version: 1.1.2.471 Application Timestamp: 5b1acb3c Fault Module Name: mbstub.exe Fault Module Version: 1.1.2.471 Fault Module Timestamp: 5b1acb3c Exception Code: 40000015 Exception Offset: 001247b7 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 6ac4 Additional Information 2: 6ac4267233eb42f9537fb9cbe95bc2b4 Additional Information 3: e5b8 Additional Information 4: e5b8dd6588014878a76d6275082685f0 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
  9. I had issues with my WIn7 Pro SP1 64-bit laptop (an HP Envy 15 Notebook, i7-4720HQ) suddenly having the network stop working and the entries in DeviceMgr seem corrupt, so ... 1. Booted into Safe Mode (no networking) 2. Tried to run MWB 2.2.0.124 (last version I had on this older laptop), it failed with Couldn't open proc 406:120 3. Tried MWB uninstall, also failed with similar error 4. Copied mbam 3.5 install, and various clean/support/check utils from a USB stick (I downloaded them on another PC that is fine) 5. Ran both mbam-clean-2.3.0.1001 and mb-clean-3.1.0.1035, both completed fine. 6. Checked certmgr.msc, no MWB-related Untrusted Certificates present 6. Tried to install mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.5889 7. Got similar error (attached setup #001 log and error details dialog contents). mbam-35-setup-error.txt Setup Log 2018-07-17 #001.txt
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