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MCoburn

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About MCoburn

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  1. Can you please provide brief detail on what causes the crash? Does the kernel module attempt operations on a null pointer that causes it to throw a exception?
  2. And here's the WeTransfer uploaded file with the original memory dump and the minidump created today. https://we.tl/OQBUYPxkmT Is that everything you need?
  3. Hm, alright. I just got in touch with my client and the error is still ongoing (same response apparently). They also had another BSOD in which WinDBG pointed the finger at MBAMChameleon.sys again. The original memory dump I have was one that was just the active memory dump and clicked in around 400MB uncompressed, however since then I changed the Windows dump option to Complete Memory Dump. This resulted in a 4GBish file so I made a minidump out of that big dump today. I'll include both in the archive file. I have uploaded the mbst-grab-results.zip file as requested. mbst-grab-results.
  4. Hm, alright. I just got in touch with my client and the error is still ongoing (same response apparently). They also had another BSOD in which WinDBG pointed the finger at MBAMChameleon.sys again. The original memory dump I have was one that was just the active memory dump and clicked in around 400MB uncompressed, however since then I changed the Windows dump option to Complete Memory Dump. This resulted in a 4GBish file so I made a minidump out of that big dump today. I'll include both in the archive file. I have uploaded the mbst-grab-results.zip file as requested. mbst-grab-results.
  5. Sure, I can upload it, but wouldn't anyone then be able to look through the dump file, rather than just MB developers/support team?
  6. Greetings, I am representing a client of mine in which they have a problem with your Antimalware product. The client is experiencing numerous blue screens that seem to be related to your "mbamchamelon.sys" kernel-mode driver causing a Blue Screen of Death upon boot up. However, on the second boot up, there is a very high chance it'll boot up normally. My client installed MalwareBytes for protection against malware in conjuction with his security software, Total Defense Total Security. Yes I know what you're thinking, but apparently it is a real product using the BitDefender Antivirus
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