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vkaryl

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Everything posted by vkaryl

  1. Just to update - still working fine, apparently this was a one-off aberrant behavior. Thanks again for the prompt professional assistance @dcollins
  2. The repair finished just now, and Malwarebytes is running fine, updates current. I'll keep watch for the next few days regarding accessing the update server. Thank you VERY much for your help dcollins!
  3. Downloaded the new version, it's running now, taking a very long time to update software - probably because I only have satellite. I'll post back when it finishes. Thanks!
  4. So.... no threats. Nothing. See attached report. mbsummary11-9-18.txt
  5. Yep, just found it through google. After dinner, as husband is starving after raking leaves all day! So once in safe mode, MB should be available to run a scan for rootkits? I have had rootkit protection enabled all along as well as all Real-Time protections, and have self-protection module and early start enabled as well.
  6. Booting win 10 into safe mode? Eh, I think you'll have to walk me through this process....
  7. Totally blank page. I made sure to whitelist it etc. Still totally blank. Viewing source shows "OK" and nothing else.
  8. In the last few days, I've not been able to get MB to download updates. I click Check Updates, the bar at the bottom moves under the Checking Updates label, then the label changes to Downloading Updates, it runs and runs and runs, then goes back to showing Updates Not Current. My last scan was on 11/2/18, it's set to scan again today at 5:30; the results of the last scan were clean. Now, a further puzzle: I updated the Malwarebytes Support Tool to version 1.3.1.553 just now, and ran it. Under Get Started, I clicked Repair. The tool said it couldn't find MB installed on my system. So I tried the Advanced screen, and clicked Clean. Same response "No Malwarebytes software found on your system." Definitely need some help here.... I've attached the mbst-grab-results.zip file below. mbst-grab-results.zip
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