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JoffOS

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  1. Hi Kevin, Thanks for replying. I'll have a go at this later in the day and let you know how I go
  2. Hi Kevin, I have been doing some reading on the tweaking.com forums and it appears this issue of hanging during a scan is quite common. i have attempted a reboot and triggered the attached error "WR Tray Icon" I cancelled out and did a second attempt which started in normal mode. However the Winx menu doesn't seem to offer the item "Command Prompt (Admin)" as you suggest. (See screenshot ) and I'm now unable to go further.
  3. Hi Kevin, have followed your instructions up to running the Tweaking.com Windows Repair program in safe mode. The scan commenced last evening here and has been running overnight. It is now up to 11 hours 39 minutes and has a Memory Used reading of ~574MB. Is this normal?? And if so, how long is a scan supposed to take? Also is it safe to interrupt a scan?
  4. Hi Kevin, Please see the attached log files as requested. Addition_16-05-2018 09.58.35.txt FRST_16-05-2018 09.58.35.txt
  5. Hi Kevin, I've done some further digging around and using the AVG Boot-time scanner I have identified that my computer was infected with several files it described as "decompression bombs" and "Win64:Evo-gen" files which were tagged as 'suspicious". All of these have been quarantined. Subsequently I uninstalled and reinstalled Malwarebytes, but there is no change to the information I provided above, it still comes up with the "Unable to start...." dialogue box. Is it possible that the Avast software was a victim of the compression bombs? and is that the problem with Malwarebytes now? Although I don't understand how my original Malwarebytes was destroyed, because the version I had already installed and kept updated appeared to be working ok despite not having identified any of the threats I have subsequently identified using AVG. Having said that, this was the first time I had run the AVG boot-time scanner. Previously I had only run the standard scans and the USB scans on externally connected drives.
  6. Hi Kevin, Thank you so much for getting back to me. Unfortunately, I have been unable to run a scan with Malwarebytes as you have requested. As I said in my original message, even though Malwarebytes appeared to successfully install on my computer it will not respond from the desktop icon, nor from clicking on the .exe program file from the Program files/Malwarebytes/Anti-Malware folder. When I attempt either of these actions, there is a pause before a dialogue box appears with the Malwarebytes logo and message "Unable to start - Unable to connect to the service" (See attached screenshot) I attempted to resolve this by uninstalling the program I downloaded recently and reinstalling a new program from the link you provided, but the result was the same. I am unsure if I should proceed with the second part of your advice which is to download and run the Farbar Recovery Scan Tool without having successfully completed the reinstallation and running a scan with Malwarebytes first. Looking forward to your further advice. Thanks again..
  7. Hi Team, I have a problem where I suspected my computer had a worm called "winit.exe" (as opposed to wininit.exe which is a MS program as I understand it) this was detected several times by AVG but never by Malwarebytes. the AVG notification advised it had quarantined the file winit.exe because it was infected with a "backdoor32-something or other" virus. When this had come up several times I decided to go hunting for it. I started my computer in safe mode and searched for and found the file and deleted it. one of the "experts" I found suggested I download Malwarebytes, Superantispyware (which I was already using along with AVG) Spybot Search& Destroy, Spyhunter and Avast and run each of them in turn in safe mode to detect and remove any potential treats. I began downloading Avast from the Avast.com website. A short way into the download my screen glitched and a Windows dialogue box came up with the message "Windows has detected a network change" I immediately disconnected from the net and shut down the computer. When I started up again there was a dialogue box with the message "Avast is installing - do not urn off your computer" Knowing the download had not completed when I shut down, I immediately disconnected and shut down again. I tried again. Same thing. Te only way I could boot the computer without this coming up was to boot without the computer connected to the internet. Once I had done this, I identified that Avast was showing in the menu if I right-clicked on a file in windows explorer, but the files were not evident in the program files directory. Finally I reconnected to the net and downloaded the avastclear.exe program from the Avast website. By this time thea vast download had completed and the file folder was visible in the Program files directory. I used the avastclear program to uninstall Avast from my system. I then set about trying to make sure I had no threats on my system detectable by the software I already had installed. I ran AVG and SuperantiSpyware which came up clear, but when I ran CCleaner, it showed all the MBAM files as having residuals of a program that had been removed. the desktop shortcut for Malwarebytes was showing a generic icon and the program would not run. Subsequently I had quite some difficulty in uninstalling the broken program (text file attached as requested) and had then to get help from a fiend who knows more about this than I do to assist me to remove the file folders from the directory before reinstalling a new version of Malwarebytes. However I cannot run the newly installed program! When I attempt to run it I get a warning that says "Unable to start - Unable to connect to the service" Upon looking this up in the forums, it appears to suggest this is tied to The F-Secure software program which is not installed on my computer. I also note that the program will not respond to the desktop shortcut. I must go the exe file in the Malwarebytes folder to get it to respond, but then the warning I described comes up. Can you help with this please?? mb-clean-results.txt
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