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SHG

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  1. Thank you. I read through the materials that you suggested. I also think I found the source of the infection. I tried to unsubscribe to a junk political e-mail from the following address: staff@maggiehassan.com. When I used the "unsubscribe" link at the bottom of the e-mail, and hit "unsubscribe" at the destination page, it shut down my computer, and when it restarted, Malwarebytes would no longer run. I reinstalled Malwarebytes and ran it, and it immediately found the Optional.Spigot pup back on my machine. I know not to click on links in e-mails, but I guess it never occurred to me that someone would use the "unsubscribe" feature to distribute malware. I guess you learn something new every day. I thought you might lbe interested.
  2. Thank you for your response. I think the infection might be gone now. When the trouble first started, my browser was running very slowly and would not load graphics. Then nothing on the computer worked at all. I would boot it up, but I was unable to get online or even to open Windows Explorer to get to the control panel. I used system restore in safe mode to try to fix the computer. The system restore worked at first, but once I turned the computer off and tried to turn it back on again after the system restore, the same problem came back. Finally, system restore stopped working, and I could only run the computer in Safe Mode. I ran multiple scans with Malwarebytes, ADWcleaner, and a couple of other applications that were recommended in some malware removal forums, both here and on Bleeping Computer. The scans would find malware, and the computer would work again, until the next time I turned it off. When I turned it back on, the problem would return, and I would go back to running the computer in Safe Mode and looking for solutions. During this time, the scans that I ran with Malwarebytes in Safe Mode would come up clean, even though the computer would not operate at all in Normal Mode. Finally, after a couple of days, the Optional.Spigot pup would show up again in the Malwarebyes scan. The last time this happened was on the evening of May 20th, when Malwarebytes once again found the Optional.Spigot pup in the registry. Since that last scan, the computer seems to be running fine. Maybe the bug is finally gone, although I am still crossing my fingers. The worst thing about it was that I think I may have picked up at least one bug on a site that was pretending to be Malwarebytes. A woman sent me a link to a website that was Malwarebytes.org, instead of Malwarebytes.com. I would ordinarily never click on a link in an e-mail unless it was from someone that I knew well, but I was familiar with Malwarebytes, and I was tired that night. I ended up clicking the link and downloaded an application that pretended to be Malwarebytes. Having now seen the real Malwarebytes application, I can tell you that whatever it was, it was a completely different user interface than the real Malwarebytes. It was after that download that the real trouble started. This is the link that she sent me. I am adding some extra spaces to it, so that it will not function. This is where I picked up the malware: http:// www.malwarebytes.org/ mwb-download/ I am attaching copies of the scans from the different dates when Malwarebytes found the pup. The scans on the intervening days always came up clean. Thanks for your time. I am hoping that the problem is now resolved. It went on so long, and I spent so many hours trying to fix it, that I was about to just give up and start over. I hope it is truly gone now. I just thought you might be interested to know about the link and the fake download. Malwarebytes 5-7-2018 second report.txt Malwarebytes 5-17-2018.txt Malwarebytes Report 5-4-2018.txt Malwarebytes Report 5-7-2018.txt Malwarebytes Report 5-10-2018.txt Malwarebytes Report 5-20-2018.txt
  3. Hi, Okay. Here are the two files from the FRST scan. FRST.txt Addition.txt
  4. Hi, Okay. Thanks you for your help. I am attaching the latest Malwarebytes scan and the Adw Cleaner scan. I will come back and post the FRST scan items that you requested in my next e-mail, because I need to reboot my computer. Malwarebytes Report 5-20-2018.txt AdwCleaner[S08].txt
  5. Malwarebytels_5-7-2018-scan.txt Addition.txt FRST.txt
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