Leo-leo
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Pup.optional.legacy detected but not removed by ADWclearner v7.1.1
Laptop detail:
- W10 is up to date. Has 3 accounts only 1 has admin privileges and is seldom used.
- UAC us at highest level (always notify)
- Use Heimdal Pro to keep other common software up to date (reports all is up to date)
- 3rd party cookies blocked (IE Edge Chrome and Firefox)
Following tests run in the main Standard account
- Ran Ccleaner’s clean up v5.42.6495 is the latest version
- Ran RKILL v 2.9.1 nothing found is the latest version
- Ran ADWcleaner v 7.1.1 found but did not remove pup.optional.legacy, is latest version
- Ran Malwarebytes v 2.2.1.1043 nothing found, is latest version
- Ran Junkware removal tool v 8.1.4 (no longer supported) nothing found, is latest version
- Hitman Pro v 3.8 nothing found, is latest version
- Ran Windows Defender quick scan nothing found
- Ran Windows Defender off-line nothing found
- Re- ran ADWcleaner in safe mode with networking, pup.optional.legacy detected but not removed
- I have run out of ideas. Help would be appreciated.
The ADWclearner log is as follow (blank lines have been removed)
# Malwarebytes AdwCleaner 7.1.1.0
# -------------------------------
# Build: 04-27-2018
# Database: 2018-05-02.2
# Support: https://www.malwarebytes.com/support
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 05-05-2018
# Duration: 00:00:39
# OS: Windows 10 Home
# Scanned: 40818
# Detected: 1
***** [ Services ] *****
No malicious services found.***** [ Folders ] *****
No malicious folders found.
***** [ Files ] *****
No malicious files found.
***** [ DLL ] *****
No malicious DLLs found.
***** [ WMI ] *****
No malicious WMI found.
***** [ Shortcuts ] *****
No malicious shortcuts found.
***** [ Tasks ] *****
No malicious tasks found.
***** [ Registry ] *****
No malicious registry entries found.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries found.
***** [ Chromium URLs ] *****
PUP.Optional.Legacy Ask Jeeves
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries found.
***** [ Firefox URLs ] *****
No malicious Firefox URLs found.
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S19].txt ##########
Pup.optional.legacy detected but not removed by ADWclearner v7.1.1
in Resolved Malware Removal Logs
Posted
No luck. Chrome was not synchronised. Thanks for your prompt response.
Would appreciate further suggestions.