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Leo-leo

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Posts posted by Leo-leo

  1. Pup.optional.legacy detected but not removed by ADWclearner v7.1.1

    Laptop detail:

    • W10 is up to date.  Has 3 accounts only 1 has admin privileges and is seldom used.
    • UAC us at highest level (always notify)
    • Use Heimdal Pro to keep other common software up to date (reports all is up to date)
    • 3rd party cookies blocked (IE Edge Chrome and Firefox)

    Following tests run in the main Standard account

    • Ran Ccleaner’s clean up v5.42.6495 is the latest version
    • Ran RKILL v 2.9.1 nothing found is the latest version
    • Ran ADWcleaner v 7.1.1 found but did not remove pup.optional.legacy, is latest version
    • Ran Malwarebytes v 2.2.1.1043 nothing found, is latest version
    • Ran Junkware removal tool v 8.1.4 (no longer supported) nothing found, is latest version
    • Hitman Pro v 3.8 nothing found, is latest version
    • Ran Windows Defender quick scan nothing found
    • Ran Windows Defender off-line nothing found
    • Re- ran ADWcleaner in safe mode with networking, pup.optional.legacy detected but not removed
    • I have run out of ideas.  Help would be appreciated.

    The ADWclearner log is as follow (blank lines have been removed)

    # Malwarebytes AdwCleaner 7.1.1.0

    # -------------------------------

    # Build:    04-27-2018

    # Database: 2018-05-02.2

    # Support:  https://www.malwarebytes.com/support

    # -------------------------------

    # Mode: Scan

    # -------------------------------

    # Start:    05-05-2018

    # Duration: 00:00:39

    # OS:       Windows 10 Home

    # Scanned:  40818

    # Detected: 1

    ***** [ Services ] *****

    No malicious services found.***** [ Folders ] *****

    No malicious folders found.

    ***** [ Files ] *****

    No malicious files found.

    ***** [ DLL ] *****

    No malicious DLLs found.

    ***** [ WMI ] *****

    No malicious WMI found.

    ***** [ Shortcuts ] *****

    No malicious shortcuts found.

    ***** [ Tasks ] *****

    No malicious tasks found.

    ***** [ Registry ] *****

    No malicious registry entries found.

    ***** [ Chromium (and derivatives) ] *****

    No malicious Chromium entries found.

    ***** [ Chromium URLs ] *****

    PUP.Optional.Legacy             Ask Jeeves

    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries found.

    ***** [ Firefox URLs ] *****

    No malicious Firefox URLs found.

    ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S19].txt ##########

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