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Leo-leo

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Everything posted by Leo-leo

  1. No luck. Chrome was not synchronised. Thanks for your prompt response. Would appreciate further suggestions.
  2. Pup.optional.legacy detected but not removed by ADWclearner v7.1.1 Laptop detail: W10 is up to date. Has 3 accounts only 1 has admin privileges and is seldom used. UAC us at highest level (always notify) Use Heimdal Pro to keep other common software up to date (reports all is up to date) 3rd party cookies blocked (IE Edge Chrome and Firefox) Following tests run in the main Standard account Ran Ccleaner’s clean up v5.42.6495 is the latest version Ran RKILL v 2.9.1 nothing found is the latest version Ran ADWcleaner v 7.1.1 found but did not remove pup.optional.legacy, is latest version Ran Malwarebytes v 2.2.1.1043 nothing found, is latest version Ran Junkware removal tool v 8.1.4 (no longer supported) nothing found, is latest version Hitman Pro v 3.8 nothing found, is latest version Ran Windows Defender quick scan nothing found Ran Windows Defender off-line nothing found Re- ran ADWcleaner in safe mode with networking, pup.optional.legacy detected but not removed I have run out of ideas. Help would be appreciated. The ADWclearner log is as follow (blank lines have been removed) # Malwarebytes AdwCleaner 7.1.1.0 # ------------------------------- # Build: 04-27-2018 # Database: 2018-05-02.2 # Support: https://www.malwarebytes.com/support # ------------------------------- # Mode: Scan # ------------------------------- # Start: 05-05-2018 # Duration: 00:00:39 # OS: Windows 10 Home # Scanned: 40818 # Detected: 1 ***** [ Services ] ***** No malicious services found.***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** PUP.Optional.Legacy Ask Jeeves ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S19].txt ##########
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