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Everything posted by Max_Pelletier

  1. Thanks. One last thing: can you please remove the attached files from this public tread as they are proprietary files. Best regards, Max.
  2. Thanks again for your time, Our last scan shows no threat. This is very good. What about future versions of our software? As mentionned previously, we release new versions quite often. Max.
  3. Things just got worse! 2 of our developpers re-scanned their environement, and now it's even affecting previous versions. Do you need anything to circumvent this? I can possibly send you the binaries of every program detected, but is it necessary? Regards, Max.
  4. Hi, Since last week, our professionnal software is flagged as malware by Malwarebytes. Our software is a management software for optometric clinics, developped since the 90' and constantly updated. It manages patient reservations, inventory, eye exams, patient recall, and billing. We're starting to receive calls, and in some cases, it is shutting down clinics as the executable is being quarantined costing us remote support. This is affecting our company's image, and could cause damages to our members, and clients. It is installed on over three thousands computers in Canada, and is now flagged as malware by your anti-malware solution. I checked our executable on virustotal.com, and it's not detected as malware in anyway by anyone else. With some researches, I found that we are not the only ones affected by your new version, and that a new "machine learning" feature was released on your end. Can you teach this AI to whitelist our software please? I have also attached revelant information. I expect a prompt resolution of this issue. Best regards, Max Pelletier System Administrator Optometric Services Inc.
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