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BigSkyTech

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Everything posted by BigSkyTech

  1. Hi LiquidTension, That worked perfectly. So very glad to know what the problem was. Thank you for your help!
  2. Hi All, Thanks for the reply. I've run the support tool and attached the zip file here. Hopefully it will provide some ideas as to what's happening. mbst-grab-results.zip
  3. Hey everyone, I've been working with Microsoft's tech support team to resolve a BSOD issue every time I hit send/receive in Outlook 365. After about 5 hours, we figured out it was MBAM's real time web protection that would cause the entire system to crash. Outlook works fine whenever I turn it off but will crash every time I turn it on and check my mail. I'm using version 3.7.1.2839. What's strange is that this started happening suddenly on 3/21 after working fine for as long as I've had my computer (2 years). Can anyone offer some assistance or insight as to how this can be fixed.
  4. Nope I do not. Thanks again for all your help. Huge appreciated.
  5. Hi Kevin, Thanks again for the info. Please see attached. Fixlog.txt
  6. Thanks for all your help. Glad the test results came up clean. I noticed the link you sent referenced just HotKey.exe as the task that's running opposed to rerun.exe. Are they to be viewed as the same thing? Also, would you happen to know how to disable it?
  7. Hi Kevin, Thanks for the reply. Please see the link below: https://www.virustotal.com/#/file/1241a59f8aaec4d4ac0eb5d6cf75ea0467af1cb5a8500aae2a5c8516d61d2083/detection All the best, Bigskytech
  8. Whoops, please see the FRST.txt contents. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 14.03.2018 Ran by DH333 (administrator) on DESKTOP-ORK6E5D (19-09-2018 10:34:33) Running from C:\Users\DH333\Downloads Loaded Profiles: DH333 (Available Profiles: defaultuser0 & DH333 & Administrator) Platform: Windows 10 Home Version 1803 17134.285 (X64) Language: English (United States) Internet Explorer Version 11 (Default browser: Chrome) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-
  9. Hi Kevin, Thanks for the reply. Please see the text below: Additional scan result of Farbar Recovery Scan Tool (x64) Version: 14.03.2018 Ran by DH333 (19-09-2018 10:35:17) Running from C:\Users\DH333\Downloads Windows 10 Home Version 1803 17134.285 (X64) (2018-05-20 15:06:06) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-1412867659-274016175-13545601-500 - Administrator - Disabled) => C:\Users\Administrator DefaultAccount (S-1-5-21-1412867659
  10. Hey everyone, For a while now, I've had a program running in my task manager called "rerun (32 bit)". It takes up over 15% of my cpu power and it's there with every boot up. I can manually end the task but it will show up upon future reboots. When I open the file location of "rerun (32 bit)", I'm taken to this path: C:\Program Files (x86)\Hotkey. I'd erase the rerun.exe file itself but didn't know if that would really do the trick. I have premium Malwarebytes, Superantispyware, and McAfee. Thanks all for any guidance or help, BigSkyTech
  11. Hi Kevin, Thanks again for everything. You've been a HUGE help and all the time you spent helping me is very appreciated. Big Sky Tech
  12. gotcha. That's a huge difference and thanks for clarifying. So in my case, would you say that the G program that's running in my case is not a threat?
  13. Thanks for all your help with this. From looking online, there were some folks saying that G.exe is a virus / trojan. https://www.file.net/process/g.exe.html Based on what you've seen of these logs, have you seen anything that would give you the impression this was a virus / trojan or is it an example of a "harmless g.exe"?
  14. Hi Kevin, I disabled all programs that were using G.exe from start up. When I reboot and use Guiprop to see if G.exe being used elsewhere, I don't see G.exe showing up. When the shutdown process would stall, I would be prompted with a notification that G.exe hadn't closed. When that happens next, should I cancel the shut down and use Guiprop to see which application was using G.exe? Thanks again.
  15. Hi Kevin, Thanks for the response. I'll go through and disable the other options that appear to be using g.exe. I have Guiprop opened now and it appears that G.exe is connected to Skype, Itunes, Outlook, and some other common programs I use. I've been moving forward assuming that g.exe is malware or a trojan. Do you know if this is true? If I'm following correctly, Guiprop has been the only tool that actually shows the presence of G.exe other than waiting for it to occasionally halt the shutdown process. Can I use Guiprop to gauge whether g.exe is gone or is there a better way to tel
  16. Hi Kevin, I disabled OopsBackUp from auto starting and then ran the GUIprop again. The G.exe is still there. Thanks
  17. Hi Kevin, Please see the attached. Thanks guiprop-log.txt
  18. Hi Kevin, Please see the attached logs. Thank you Search.txt SearchReg.txt
  19. Hi Kevin, Still with you. Didn't have a chance to troubleshoot yesterday but will do it today and post the results. Thanks for your help.
  20. Hey Kevin, Thank you for ALL of your assistance with this. I know I said it before, but I really appreciate it.
  21. Thanks Kevin. Please see the attached. DESKTOP-ORK6E5D.zip
  22. Hi Kevin, I ran a Clean Boot with only McAfee security running and the mystery service still shows up after running TDSSkiller. I've attached the logs here. Thank you. tdsskiller-log.txt
  23. Hi Kevin, It wasn't. I just did a CleanBoot and ran TDSSKiller. The mystery service was still running (different numbers). Please see the attached logs. Thanks for your help. tdsskiller-log.txt
  24. Hi Kevin, Just a heads up, I just ran another TDSSkiller scan and the mysterious numbered service is back. tdsskiller-log.txt
  25. Hi Kevin, Attached are the results of the Check Health scan. I'm happy to go through this process of elimination. However, the issue is that G.exe doesn't show every time I reboot. Any suggestions on how I can do this test and know for certain? I've never actually seen g.exe running in the task manager. It only shows up when I get alerted about programs preventing shutdown. Thanks again.
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