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  1. I made two more captures, the first "afterReboot.zip", I performed after rebooting as expected MalwareBytes did not start, I opened the capture and clicked on the icon, waited a minute and nothing happened. Second Capture, Start the capture, I had to restart the service, MBAMService, and then clicked to open Malwarebytes, it opened correctly. The only non-standard option in the test was: Defer Protection for 60 seconds. ========================================================== Fiz mais duas capturas, a primeira "afterReboot.zip", realizei depois de reiniciar como esperado o MalwareBytes não iniciou, abri a captura e cliquei no icone, aguardei um minuto e nada aconteceu. Segunda Captura, Inicie a captura, mandei reiniciar o serviço, MBAMService, e depois cliquei para abrir o Malwarebytes, o mesmo abriu corretamente. A única opção não padrão no teste foi: Adiar Proteção por 60 segundos. afterReboot.zip capture-Restart Service.zip
  2. I did the procedure, however, this way Malwarebytes opened normal, even with the auto-protect option enabled. Anyway, I'm sending the catch. ============================================ Fiz o procedimento, porém, deste jeito o Malwarebytes abriu normal, mesmo com a opção de auto protetor habilitado. De qualquer forma estou enviando a captura. capture.zip
  3. Can you please try the following: Reboot into Safe Mode. Open Malwarebytes. Go to Settings -> Protection. Scroll down and disable Self-Protection. Reboot to normal mode. Try to launch Malwarebytes. Please let us know if this works or not.
  4. Yes, Malwarebytes has been up and running again. Should this option be turned off now? =========================================== Sim o Malwarebytes voltou a funcionar. Essa opção deverá ficar desativada agora?
  5. I tried to use the "Clean" option, the application did all the cleaning restarted, asked if I wanted to install the new version, I accepted, however the problem remains the same, after installing fucniona, however restarting Windows, it does not work anymore . ======================================= Eu tentei usar a opção "Limpar", o aplicativo fez toda a limpeza reiniciou, perguntou se eu queria instalar a nova versão, eu aceitei, porém o problema continua o mesmo, após instalar, fucniona, porém ao reiniciar o Windows, não funciona mais. mbst-clean-results.txt
  6. I installed Malwarebytes on Windows 7 on my laptop after installation, it works, it updates, it does the scan, but after restarting windows 7, it does not open anymore, it is not loaded in the tray. I have already uninstalled and reinstalled it and it does not work. Note, my installation of Windows 7 is new, it was done two days ago. ================================================= Fiz a instalação do Malwarebytes no Windows 7 em meu laptop, após a instalação, ele funciona, atualiza, faz o scan, porém após reiniciar o windows 7, ele não abre mais, não é carregado na tray. Já fiz a desinstalação e reinstalação do mesmo e não funciona. Observação, minha instalação do Windows 7 é nova, foi feita a dois dias.
  7. I delete the file from the computer, but continue to hang, I performed a new dump. https://wetransfer.com/downloads/40b365bdfc4c1dff2f114bb0d9adc19c20180412213559/8bd04c1085d55819b4c1ecbbc8b260aa20180412213559/ed3ec5
  8. Link para download https://we.tl/Q3RkMBCzRO 1 ficheiro MBAMService.exe_180412_114903.dmp.7z Event Viewer(Microsoft Windows) Faulting application mbamservice.exe, version, time stamp 0x5ab290dc, faulting module ScanControllerImpl.dll, version, time stamp 0x5aac0db1, exception code 0xc0000005, fault offset 0x000db692, process id 0x738, application start time 0x01d3d26afdb7880a.
  9. I tried to check the option: Lower the priority of manual scans to improve multitasking and deselect: Scan within archives But the same problem remains.
  10. I tried to run the proddump, however the window opened and closed, as I could not verify the error, I ran the following command: "procdump.exe -accepteula -e -w -n 1 -ma mbamservice.exe" The return was: ProcDump v9.0 - Sysinternals process dump utility Copyright (C) 2009-2017 Mark Russinovich and Andrew Richards Sysinternals - www.sysinternals.com Waiting for process named mbamservice.exe ... Error debugging process: Access is denied. (0x00000005, 5) Note: I am logged in as Administrator, and run cmd as administrator, and it has been denied. Any suggestion?
  11. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
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