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About Caboos15

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  1. Hello I've been experiencing a similar issue on my Windows 8.1 laptop. When I try opening Windows Live Mail I get blue screened and shown one of the following error messages DRIVER_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS) & SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) After reading one of the post above I switched off my real time protection and I was able to open Windows Live Mail without blue screening. When I switched real time protection back on and tried starting Windows Live Mail it blue screened. Following the instructions given by the dcollins I've attached my malwarebytes logs and a will add a we transfer link so you can download my crash dump file. https://wetransfer.com/downloads/8366af756d903e621b3e175f6bdc749820180615190420/d1ee8c1fe9c7d631eaa2daa777d4c34020180615190420/4aa1ba Let me know if you need any thing else to help figure out this odd issue. I should note that I originally came to the threads to see if anyone else has been experiencing an issue where they real time protection turned itself off and couldn't be turned back on without first quitting the program and restarting they PC/laptop. Not sure if it could be related to this issue or not but I figured best mention it just in case. mbst-grab-results.zip
  2. I have the log files you requested but it looks like they won't be needed. Here is the link to the logs - https://we.tl/uy7sN6ClVb Following your suggestion to check my date and time settings I did the following Opened date and time settings - both date and time were correct Went to internet time Selected change settings Clicked update now and it said it was successfully synchronised with time.windows.com When I check Malwarebytes it told it it was the current build. I clicked to the word current to check for updates and everything was fine. It didn't change to say I was out of date. Just to play safe I shut down and restarted my laptop and when I checked Malwarebytes it was still working fine. So it looks like it was the time settings that messed things up, I'll keep and eye on it in case anything changes but for now things seem to be ok again. Thanks again for taking the time to help me with this odd issue and for providing very easy to follow steps.
  3. Ok, hope to hear from you guys soon. Thanks again for the excellent customer service you are providing. Of all the bugs I had to encounter I had to get the tricky one
  4. I can confirm that if I click the check for updates button on my dashboard it still says I'm out of date. I do not get any other notification. I made a recording of what happens when I click the button, I couldn't upload the mp4 file here so I just uploaded it as a unlisted video on youtube. Also I'm not sure how useful this info will be but I can also confirm that I did indeed successfully install the latest update package from version 1.0.4646 to version 1.0.4700 as shown in the end of the video.
  5. Yes I do get a message on dashboard page, it's the one I attached a screen shot of in my previous post alongside the message the pops up my tool bar. I should note that it only does the tool bar pop up when I first start my laptop, start a scan/check for update, then open a different application and when it's done scanning/checking it gives me the pop up while I'm using the other application. Something I did notice today was when I loaded malwarebytes and a scheduled scan started. This was probably because it's still has the timer set to the installed default after being reinstalled. Anyway, as it was checking for updates I clicked to view the dashboard to see if it was making any progress. Under scan status and next to update it said it was applying the update. However after it had finished saying that, it changed to say check for updates and the dashboard changed to say that I was out of date again. Was there a new version that was released today?
  6. Thanks again for getting back to me so quickly. Here is the new MB-check zip folder you requested. mb-check-results.zip
  7. I tried a clean uninstall and I'm sorry to say it didn't help. I also tried the suggestion of switching off the self protection module in the settings but that didn't work either. I also tried switching the setting off and turning my laptop off then on again just to be sure. I used MB-clean again and it uninstalled and generated the result file but it failed to download the latest version. So I had to use the .exe I downloaded the other day from the website when this all started. In answer to your questions regarding if I use any software to back up/restore my system. The only restore software I use is the one that comes with windows 8.1, I don't use any third party stuff. Same goes for file history which is done daily and only backs up documents, music, pictures, videos, contacts, favourites and desktop As for AVG, I haven't configured that in any way to exclude Malwarebytes. The only time I had to alter something was on Malwarebytes last year after AVG had a update that made it not longer fully compatible with Malwarebytes. So I looked online and found a suggestion (I believe on this site I can't remember) which said to go into settings and change it so Malwarebytes didn't register with windows action center. That fixed the problem and I didn't have any issues with either programs since then. I can't imagine that being the issue however as uninstalling and reinstalling Malwarebytes would switch that setting back to it's original default mode. Should I try changing/checking something in AVG? I'll also attach all the files you requested in previous posts The two FIRST files The MB-Check stuff The MB-Clean file Scan results mb-clean-results.txt malwarebytes - scan results 11-04-18.txt FRST.txt Addition.txt mb-check-results.zip
  8. I went to the registry that you mentioned, found the old malwarebytes file and removed it as per your instructions. I then shut down, restarted my laptop and sadly nothing has changed, it still tells me I'm out of date and I need to check for updates. Should I try performing another clean uninstall and reinstall of malwarebytes now that file is gone? Could there be any other old files left over that I should find and remove? I'll also attach a new scan result and a new UpdateControllerConfig.JSON file copy in case you need them. malwarebytes - scan results.txt updatecontrolconfig copy.txt
  9. Thank you for the quick reply I followed the file location as you instructed and here is the information you asked for. 9072B95DC769B5FE33B75376076890C8CFB3C1B80E30B87884EE8BB690DE17E7 { "ae_dynconfig_version" : "0.0.1", "ae_exclusions_version" : "0.0.1", "auto_update_interval" : 60, "beta_opt_in" : false, "channel" : "release", "controllers_version" : "1.0.342", "db_pub_date" : "1523302410", "db_update_time" : "2018-04-10T20:49:25Z", "db_version" : "2018.04.09.04", "dbcls_pkg_version" : "1.0.4670", "enable_auto_update_dbcls" : true, "enable_auto_update_sdkctlr" : true, "force_full_update" : false, "installer_update_pending" : false, "installer_version" : "3.4.5", "max_incremental_updates" : 8, "messages" : [ ], "pending_installer_path" : "", "pending_installer_version" : "", "pending_sdkctlr_path" : "", "pending_sdkctlr_version" : "", "prev_program_version" : "3.4.5", "sdkctlr_update_pending" : false, "use_staging" : false }
  10. Here is the scan result you requested. I should note (though I'm not sure if it's important) that I had shut down since reading your team's last reply. So once again when I launched malwarebytes after starting me laptop I was told I had the current version and after I finished the scan you requested, it told me I needed to update. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/10/18 Scan Time: 7:44 PM Log File: 38ad48e8-3cef-11e8-be83-28b2bd101ed0.json Administrator: Yes -Software Information- Version: Components Version: 1.0.342 Update Package Version: 1.0.4668 License: Premium -System Information- OS: Windows 8.1 CPU: x64 File System: NTFS User: Caboos15\Michael -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 274269 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 0 min, 49 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)
  11. Here are the messages I see whenever Malwarebytes checks for updates or when I check manually. If I click check for updates or the update now from the message that pops up from my tool bar nothing happens. If I shut down and restart my laptop the message on the main screen changes back to telling me it's the current version until it checks for updates and changes again. Are there any settings I could alter? I've tried selecting install application updates but it tells me there are none available.
  12. As requested, here are the files generated by the support tool. Here hoping that is helps give some clues as to what's wrong. As always let me know if you need me to try or retry anything else. Thanks again for taking the time to help. mbst-grab-results.zip
  13. Thank you for taking the time to reply to my issue. When I clicked the link you provided the only word that appeared was word "OK" in the top left corner of the screen. I went back I followed the instructions of downloading that FIRST program the auto reply mentioned and re-did MB-check. I'll attach the files they generated in a zip folder. Let me know if there is any more info I can provide that may help with narrowing down what might be wrong. mb-check files.zip
  14. As the auto reply above has requested I will attach the result file that MB-check generated when it finished uninstalling Malwayebtes and restarting my laptop. (I said PC in my original post by mistake just in case you were wondering) Also I should note that the .exe for the version of Malwarebytes I downloaded from the website said this was it's version number mb3-setup-consumer- mb-clean-results.txt
  15. Today my Malwarebytes said it needed to update but whenever I tried clicking "check for updates" it wouldn't find and download the latest version. So I first tried simply uninstalling it, going to the web site and downloading it again so I have the latest version. I should note that it took a few attempts to download as it kept failing and I had to hit retry so the download would continue where it left off till it eventually finished. After it had downloaded I activated my premium account and at first that seem to work but about five minutes later it told me it was out of date again. So I tried uninstalling it again this time using the MB-check tool provided here It uninstalled Malwarebytes, restarted my PC but then kept failing to download the latest version of the Malwarebytes. So I had to go back to the website and download it from there which again required me to click retry a few times. Once it had installed and reactivated my premium account (thanks to MB-check doing it automatically) that seem to do the trick. However after a few minutes I checked it and it says I'm out of date again. I don't believe it's my internet connection that's stopping me downloading the latest version as I had no trouble downloading the MB-check. I also loaded up my Steam Client, connected online to my account and updated three games without any issues. So, is there a bug in the most recent version that is either: A) Mistakenly thinking it's out of date? B) Not letting us downloading it? If you need any extra info just let me know and I'll try my best to answer any questions.
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