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gardener

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About gardener

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  1. To nikhils, yes I initially did disable the Web protection settings that solved the issue of not being able to get an internet connection, but what benefit is the program w/o real time protection?
  2. I'm back. Trying to sort this again. I followed your steps to DL the mb-support tool; and got as far as tool attempting to gather the logs. Then I got this response: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." So having reinstalled malwarebytes first, as thought must have the program installed for logs to be gathered, I then had to uninstall it, so I could have a restored internet connection the program was not allowing, and thus be able to actually post this reply to you. Malwarebytes f
  3. To Master Blaster that is way too complicated for my level and I have no idea how/why to execute what you suggest. I don't like to take steps when I don't understand what I am doing. I don't get why there is not a simple fix that allows me to keep real time protection AND keep my internet connection alive, or why that's not inherent in the program already. I never had this issue before was prompted to update my old version. I had done steps 1 and 2 already but I don't want the premium version, and the way malwarebytes is set up, am not allowed to get free version w/o the premium trial, wh
  4. To Master Blaster that is way too complicated for my level and I have no idea how/why to execute what you suggest. I don't like to take steps when I don't understand what I am doing. I don't get why there is not a simple fix that allows me to keep real time protection AND keep my internet connection alive, or why that's not inherent in the program already. I never had this issue before was prompted to update my old version. I had done steps 1 and 2 already but I don't want the premium version, and the way malwarebytes is set up, am not allowed to get free version w/o the premium trial, wh
  5. I was prompted that my free version malwarebytes was out of date, and the newest premium trial version was installed when I updated. Fine, will try it out for 14 days. But I cannot get internet connection w/o disabling real-time protection. How to remedy?
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