snoopy2017

A few weeks ago, a friend of mine fell at home. She was equipped with a Life Alarm which included a sensor for falls. I was first contact for emergencies. The system contacted its base station and fortunately, automatically notified emergency responders. I live nearby and needed to open an iron gate for the responders. The Malwarebytes app blocked the emergency message from the Life Alert service, probably because it was automated. Fortunately, the backup number was a landline not equipped with spam blocking. Obviously, much more care is needed to avoid this issue. I have removed the app and will not restore it. My other blocking app, Nomorobo, did not block or alert to that same call. Something is clearly wrong with the Malwarebytes app. I do understand it's in beta. People whose phone lines are essentials for life support or other emergency calls should not use it-- anyway not now.

Hi. Love the program and have relied on it heavily for years with fantastic results. Like others, I also noted difficulty in opening mbam (from shortcut or Malwarebytes folder and both user and administrator signons) in Win7. However, I overlooked trying safe mode. If it happens again, I will try that. It has been several times on different computers with different account numbers and current, updated versions of the software. In one case, the icon disappeared from the desktop tray as well. Uninstall including via Revo Uninstaller stalled and seemed frozen. I finally overwrote the install with a freshly downloaded copy and after some restarts and false starts, it worked fine. Scan by MBAM Premium as well as MS Security Essentials showed no malware, no rootkits, nothing, nada. Everything seems to work now, including updates, so this is just FYI. Pls. keep up the good work, it's so important to so many users! Pls let me know if you would like logs or other info. Snoopy2017