sandi149
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Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, thanks Advanced Setup....it's going to be a very busy weekend so I won't be able to do that stuff until Monday. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
When I look into those two areas (Application Data), do I look for any file with the name mozilla or firefox? Also, how do I backup the registry and I forgot how to do a system restore point. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, I created a new acct and firefox works just fine in there. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Sorry to say that doesn't work either AdvancedSetup. I don't know what is wrong with my browser. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
It seems that it's just me that is having the problem. When I opened firefox under the other users, options opened up fine and the browser stayed open. So it seems that it's just my problem. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
None of that worked either. You have helped me so much already Jintan, so if you don't have time to figure out the problem, I totally understand. Do you even think we can get it to work again? I do appreciate your help so much. Thank you!!! -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Even starting it up in safe mode doesn't work. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
No problem Jintan....whenever you have a chance is fine. Thanks for your help. Enjoy the weekend. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
That didn't help either. This is sure is very frustrating. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
In the add/remove programs I don't have that Java Runtime environment but I do have a Java 6 update 2 and a Java 6 update 6. Are those the same thing? -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Your not going to believe this but after doing all that and reinstalling firefox. it still closes after I click on options. I don't understand why it's doing that. Do I actually need to go into options? Is that where all the security tabs are located? Is there another way to get into it? -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, here are those two zipped files. The other users don't have any bookmarks in firefox. All my bookmarks are in IE and I can just transfer those over to firefox again. So should I just go to add/remove programs and uninstall firefox? Do I have to manually remove any folders that go along with it as well? _CAFEEFAC_0016_0000_0002_ABCDEFFEDCBA_.zip _CAFEEFAC_0016_0000_0006_ABCDEFFEDCBA_.zip _CAFEEFAC_0016_0000_0002_ABCDEFFEDCBA_.zip _CAFEEFAC_0016_0000_0006_ABCDEFFEDCBA_.zip -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, here's the log....wasn't much of a log though. Volume in drive C has no label. Volume Serial Number is 50CE-3C98 And in the cmd prompt box it said file not found. With regard to that other file. I don't see that exact one. I do see two that are named. CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA Do you want me to zip those two up and send them? -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
I'm sorry to say that didn't help either. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Firefox still closes in safe mode too. The version is 2.0.0.14 -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
sorry about that. Firefox still closes after clicking tools options. I don't remember what ? I had about firefox. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, I uninstalled Silverlight. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
What is Silverlight? I have heard it but I don't know what it's used for. I don't remember downloading that recently but maybe I did several months ago. I don't remember. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok.....I zipped them and emailed them to you. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
It still won't let me do it. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
When I try to upload those files, it says I'm not permitted to upload them. -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
For those other entries I also received the same short log as the other one so I didn't even bother to post it. What I did notice though was when it runs, it goes for maybe a minute and then seems to get stuck and then maybe 20 secs after that, it produces that short log. Do you think there is something wrong with the actual program? -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Actually this is all that came up from that log. It wasn't very large. Windows Registry Editor Version 5.00 ; Registry Search 2.0 by Bobbi Flekman -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
I hate to say it, but that didn't work either. This sure is very frustrating isn't it? -
Firefox Shuts Down When Options are Clicked
sandi149 replied to sandi149's topic in General Windows PC Help
Ok, both files are uploaded to that site in the same thread that I started the other day.