MatthewJ

The mouse is being moved around on my screen and when I type different words than what is typed shows up on the screen. Should I simply find another company that has a malware removal tool that works or what is the solution here Kevin? The mouse is moving around all over the screen as I type this message.

Kevin, I need this malware removed. You can't help me?

Why are you commenting on this and saying things that don't make any sense. OBVIOUSLY you don't have the SAME FILES or your pc would be granting access and allowing typing and your mouse or cursor to move. Now you may have the files that are supposed to be there but you do not have these files.

That's not true. These corrupted files are granting access to the pc so they harmful. No matter what they are, a corrupted image file is still loading this malware script.

Good afternoon, Thank you for your help in resolving this. It is an ongoing issue. I followed the directions you sent. Thank you in advance for correcting this issue for me. It seems that there is a virus that keeps reinstalling here in these Edge files and then granting access to my machine. The inside sales support staff said that the best way to find out how to remove this is to post here and find someone who can help get rid of this issue. Malware Bytes doesn't pick it up. Here is an image of the files that keep loading. Some are thumbnails that I assume then loads code to exploit the machine. It is doing this in Microsoft Edge but I use Chrome for everything and never open Edge. I can get any reports or anything that you need to assist me in getting rid of this issue. Please help. Matthew Addition.txt FRST.txt

Good afternoon, It seems that there is a virus that keeps reinstalling here in these Edge files and then granting access to my machine. The inside sales support staff said that the best way to find out how to remove this is to post here and find someone who can help get rid of this issue. Malware Bytes doesn't pick it up. Here is an image of the files that keep loading. Some are thumbnails that I assume then loads code to exploit the machine. It is doing this in Microsoft Edge but I use Chrome for everything and never open Edge. I can get any reports or anything that you need to assist me in getting rid of this issue. Please help. Matthew