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gringo_pr

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Posts posted by gringo_pr

  1. Hello rain2reign

     

     

    I would like you to add these files to bitdefenders exclusions list and see if it helps you out

     

    C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
    C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
    C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
    C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
    C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe 

     

     

     

     

  2. Hello

     

    I would like you to run FRST for me then please

    This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
    Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

    Note: You need to run the version compatible with your system.

    **After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

    •Double-click to run it.

    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

    •Click the Scan button.

    •When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.

    Addition.txt
    FRST.txt

     

     

  3. Hello Mike

     

    Can you also send us a FRST report

    This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
    Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

    Note: You need to run the version compatible with your system.

    **After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

    •Double-click to run it.

    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

    •Click the Scan button.

    •When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.

    Addition.txt
    FRST.txt

  4. Hello Khadijah

     

    I would like you to first send us these reports

    I will need to get a couple of reports to start with

    First open Malwarebytes> click Settings>Application and enable the Event Data log.
    Wait a few minutes and try and activate Malwarebytes again
    Then I would like you to zip up the report and send it to me please

    c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log

    After you've done that, turn off the Event Data log option.

    .

    This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
    Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

    Note: You need to run the version compatible with your system.

    **After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

    •Double-click to run it.

    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

    •Click the Scan button.

    •When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.

    Addition.txt
    FRST.txt

     

  5. Hello Yardbird

     

    I will need to get a couple of reports to start with

    First open Malwarebytes> click Settings>Application and enable the Event Data log.
    Wait a few minutes and try and activate Malwarebytes again
    Then I would like you to zip up the report and send it to me please

    c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log

    After you've done that, turn off the Event Data log option.

    .

    This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
    Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

    Note: You need to run the version compatible with your system.

    **After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

    •Double-click to run it.

    Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

    •Click the Scan button.

    •When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.

    Addition.txt
    FRST.txt

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