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Posts posted by gringo_pr
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Hello unwarped
This is William from the helpdesk
I sent you an email directly after you received that explaining that it was in error and that the block is coming from the IP address that the website is being hosted on is what is being blocked
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I am working this case on the Help-desk and it looks to be fixed at this time
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Hello TJL
I have replied to your support ticket with all the relevant information
I am going to close the forum ticket and if you could reply to the support ticket with any other question you may have
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I have replied to your support ticket - please continue with me there
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Hello LGM4U
I am very happy we were able to come to an agreement on the helpdesk - I am going to close this ticket and have a wonderful Christmass
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Hello LGM4U
I have reviewed your case on the help desk and I have reached out to you in a new ticket - please follow-up with me in the email I sent to you
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replied to you ticket
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Hello Guys
I have a client at the help desk that has this suggestion
I find I difficult to access data on dashboard as the white is too bright and the printed instruction on your new malwarebytes cannot be seen clearly,.and seem to get lost within the white background. Not just by myself but others have commented also. Can you make the Dashboard and the rest more user friendly, otherwise it will only be used by individuals with extremely good eyesight. The previous malwarebytes was much easier to read Good look.x
Gringo
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Hello
First thing I would like you to try is to start in safe mode and let me know if it starts in the normal account
Reboot your computer in Safe Mode.
For Windows 8 or Windows 10 follow the instructions here – http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
For all other Windows operating systems follow the instructions here – http://support.eset.com/kb2268/?locale=en_US
Gringo
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you are more than welcome
Gringo
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Hello Zer0day
You can find them in this folder
C:\ProgramData\Malwarebytes\MBAMService
Gringo
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Hello Chamm
go into Settings > Protection > Exploit Protection > Manage Protection Applications and then turn off protection on your specific browsers.Gringo
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Hello Sophie707
I would like you to open Malwarebytes and click on settings
Go to the protection tab
at the top you will find 4 on and off switches - I would like you to turn them off and try to run a scan - then turn them on one at a time till you find the one that is giving trouble
when you find the one that is giving trouble can you come back here and let us know
gringo
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Hello
I will need to get a couple of reports to start with
First open Malwarebytes> click Settings>Application and enable the Event Data log.
Wait a few minutes and then I would like you to zip up the report and send it to me please
c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log
After you've done that, turn off the Event Data log option.
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This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.
Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.
Note: You need to run the version compatible with your system.
**After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.
•Double-click to run it.
Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
•Click the Scan button.
•When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply.
Addition.txt
FRST.txt
Gringo -
Hello Chamm
I would like to know what Anti-virus you have installed?
Gringo
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You are more than welcome
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Hello @Xauma95
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The protection is actually on but what happens is the pop-up pops up to fast - it is something that the developers know about and they are working on it.
What I would like you to do for now is to delay the protection on start-up by 15 seconds
open Malwarebytes
click on settings
go to the protection tab
scroll down till you see "Startup Options"
Set the "Delay Real-Time Protection When Malwarebytes Starts" to the "ON" Position
Next to "Delay Protection For" set it to 15 seconds
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Restart the computer and let me know if you still get the popup
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Hello CJB
Because you are having trouble with the old version I would like you to uninstall it completely first
To completely remove Malwarebytes Antimalware you will first need you will need to uninstall it from the control panel in (XP) add/remove and in (Vista and later) program and featuresThen I want you to run our cleanup tool that will remove any traces that is left over. Run this twice <-- Important
xxxx link removed xxxx
I would like you to download it from here - https://downloads.malwarebytes.com/file/mb3/
You can read how to install and see a video here - https://support.malwarebytes.com/customer/en/portal/articles/2615292-how-do-i-install-malwarebytes-3-0-?b_id=15026
If you need to activate it then you can see how to do it from here - https://support.malwarebytes.com/customer/en/portal/articles/2615306-how-do-i-activate-malwarebytes-3-0-?b_id=15026
Once you get it installed I would like you to come back and let me know how things are doing
Post updated [02/12/2021 - AdvancedSetup]
The following MBST tool should be used to perform a clean removal and reinstall
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Thank you very much for this information!
gringo
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Hello Master0fPuppets
Go ahead and PM me your details and I will look it up for you
Gringo
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Hello Ingber
I want you to click on "My Account" in the upper right corner
Click on "change license key"
put a checkmark in the box that says I also have an ID
Then I would like you to add your ID and Key for your lifetime license and click on activate
Let me know if it accepts your lifetime license
gringo
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Hello Nubee
If you can private message me your license details I will be glad to look into it for you
Gringo
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You are more than welcome and thank you for letting us know
Gringo
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Hello CraigS
I have replied to your private message - let me know here if that is fine with you
gringo
Website blocked false positive
in Website Blocking
Posted
Hello Unwarped
You should reach out to your hosting company and find out if they can remedy it