Dear Forum,
I try to install Malwarebytes Endpoint Protection on our Multipoint Server 2011 system.
In the first place it has been installing and asking to reboot. After the reboot, I got a failure message that Malwarebytes could not be started.
After later reboots, it continued asking for a reboot. No failure message.
I deinstalled with the MB clean program. But when attempting to reinstall it gives a failure message, stating that MB Endpoint Protection is already installed.
This is the log of the deinstaller:
2018-02-22 05:54:45.919 >>>>>Starting post reboot phase cleanup for Malwarebytes Endpoint Agent <<<<<<<<.
2018-02-22 05:54:45.919 HKLM\SYSTEM\CurrentControlSet\Services\MBEndpointAgent does not exist.
2018-02-22 05:54:45.919 Trying to delete path C:\ProgramData\Malwarebytes Endpoint Agent\
2018-02-22 05:54:45.919 Cannot delete path C:\ProgramData\Malwarebytes Endpoint Agent\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 05:54:45.919 Trying to delete path C:\Program Files\Malwarebytes Endpoint Agent\
2018-02-22 05:54:45.919 Cannot delete path C:\Program Files\Malwarebytes Endpoint Agent\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 05:54:45.919 >>>>>Starting post reboot phase cleanup for Malwarebytes version 3.x.x.xxxx <<<<<<<<.
2018-02-22 05:54:45.919 Trying to delete REG key: HKCU\SOFTWARE\Malwarebytes
2018-02-22 05:54:45.919 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.
2018-02-22 05:54:45.919 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.
2018-02-22 05:54:47.214 Trying to delete file or folder: C:\Windows\system32\drivers\MBAMChameleon.sys
2018-02-22 05:54:47.214 Failed to delete C:\Windows\system32\drivers\MBAMChameleon.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:47.214 Trying to delete file or folder C:\Windows\system32\drivers\MBAMChameleon.sys on reboot
2018-02-22 05:54:47.214 Failed to delete C:\Windows\system32\drivers\MBAMChameleon.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:47.214 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist.
2018-02-22 05:54:47.214 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.
2018-02-22 05:54:47.916 Trying to delete file or folder: C:\Windows\system32\drivers\mbam.sys
2018-02-22 05:54:47.916 Failed to delete C:\Windows\system32\drivers\mbam.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:47.916 Trying to delete file or folder C:\Windows\system32\drivers\mbam.sys on reboot
2018-02-22 05:54:47.916 Failed to delete C:\Windows\system32\drivers\mbam.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:48.946 Trying to delete file or folder: C:\Windows\system32\drivers\MBAMSwissArmy.sys
2018-02-22 05:54:48.946 Failed to delete C:\Windows\system32\drivers\MBAMSwissArmy.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:48.946 Trying to delete file or folder C:\Windows\system32\drivers\MBAMSwissArmy.sys on reboot
2018-02-22 05:54:48.946 Failed to delete C:\Windows\system32\drivers\MBAMSwissArmy.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:48.946 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist.
2018-02-22 05:54:49.913 Trying to delete file or folder: C:\Windows\system32\drivers\mwac.sys
2018-02-22 05:54:49.913 Failed to delete C:\Windows\system32\drivers\mwac.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:49.929 Trying to delete file or folder C:\Windows\system32\drivers\mwac.sys on reboot
2018-02-22 05:54:49.929 Failed to delete C:\Windows\system32\drivers\mwac.sys, reason:(Access is denied.(error=5))
2018-02-22 05:54:50.693 Trying to delete path C:\ProgramData\Malwarebytes\
2018-02-22 05:54:50.693 Cannot delete path C:\ProgramData\Malwarebytes\, reason:(The directory name is invalid.(error=267))
2018-02-22 05:54:50.693 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\
2018-02-22 05:54:50.693 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 05:54:50.693 Trying to delete path C:\Program Files\Malwarebytes Endpoint Agent\
2018-02-22 05:54:50.693 Cannot delete path C:\Program Files\Malwarebytes Endpoint Agent\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 05:56:05.550 --------END OF LOG FILE ----------
2018-02-22 06:09:55.298 mb-clean:3.1.0.1031 @ Malwarebytes. All rights reserved.
2018-02-22 06:09:56.827 No Malwarebytes software installed.
2018-02-22 06:09:59.767 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.
2018-02-22 06:09:59.767 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.
2018-02-22 06:09:59.767 Trying to delete file or folder: C:\Windows\system32\drivers\MBAMChameleon.sys
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\MBAMChameleon.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 Trying to delete file or folder C:\Windows\system32\drivers\MBAMChameleon.sys on reboot
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\MBAMChameleon.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist.
2018-02-22 06:09:59.767 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.
2018-02-22 06:09:59.767 Trying to delete file or folder: C:\Windows\system32\drivers\mbam.sys
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\mbam.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 Trying to delete file or folder C:\Windows\system32\drivers\mbam.sys on reboot
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\mbam.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 Trying to delete file or folder: C:\Windows\system32\drivers\MBAMSwissArmy.sys
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\MBAMSwissArmy.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 Trying to delete file or folder C:\Windows\system32\drivers\MBAMSwissArmy.sys on reboot
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\MBAMSwissArmy.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist.
2018-02-22 06:09:59.767 Trying to delete file or folder: C:\Windows\system32\drivers\mwac.sys
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\mwac.sys, reason:(Access is denied.(error=5))
2018-02-22 06:09:59.767 Trying to delete file or folder C:\Windows\system32\drivers\mwac.sys on reboot
2018-02-22 06:09:59.767 Failed to delete C:\Windows\system32\drivers\mwac.sys, reason:(Access is denied.(error=5))
2018-02-22 06:10:00.469 Trying to delete path C:\ProgramData\Malwarebytes\
2018-02-22 06:10:00.469 Cannot delete path C:\ProgramData\Malwarebytes\, reason:(The directory name is invalid.(error=267))
2018-02-22 06:10:00.469 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\
2018-02-22 06:10:00.469 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 06:10:00.469 Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\
2018-02-22 06:10:00.469 Cannot delete path C:\Program Files\Malwarebytes\Anti-Malware\, reason:(The system cannot find the path specified.(error=3))
2018-02-22 06:10:00.469 --------END OF LOG FILE ----------
Thank you for your help and advice, it would be much appreciated,
Best regards,
Johannes
