mariegodard1

Ok thank you very much for your time, your explanations and for your help. I'll still try to call ACER for them to accept to take back my computer...

https://we.tl/iiz7mgB6Tl

Yes I did it last time and I checked again earlier that it was still like that.

I installed it the day MBAM bugued and it was the "total security 2018". I run a rootkit scan with MBAR and "no malware found".

Oh sorry :/ mb-check-results.zip

It's done

And if it's a hardware issue, why the previous test made by the seller don't show something ?

Yes, I runned it twice. No I haven't this file. Here a screenshot of all the file in C:\Windows

Oh no I would be to scared to kill my computer

OK but I need my computer to study :/ Can I use it or do I have to shut down it ?

And I see some files who belong to BitDefender while I made the uninstall. Can I delete them ?

Hi, I just hade a kernel power error so I give you the .dmp 022118-13390-01.dmp

Ok I make what you've said and come back when I have another ".dmp". Thanks a lot

I find two other ".dmp" in C:\Windows\LiveKernelReports : https://we.tl/TR8k3Er3hI

I don't find any file named memory.dmp :/