We were affected by the memory usage and web blocking issue 2 weeks ago. Since then we have managed to get all of our desktops working properly again. I'm not certain that Malware Bytes is working properly though, because our server has been using 100% of the memory and has had very high IO utilization since then. We have doubled the RAM of the server and it is still maxed out.
We were asked to upload log files after opening the first case for this issue, then the next response was that the case was being closed due to lack of a response from us. Emails to support are seemingly a black hole. Since there is no phone support, and there is no SLA, it seems that I have no recourse. What can an enterprise customer do to get a case escalated to the point where someone will return an email in less than 24 hours?