This is an ongoing problem that has been happening for several months. The program runs, but the mouse cannot click on anything. I can run a scan by right-clicking the taskbar icon and choosing to run a scan. I cannot do anything, including exit the program (normally), or activate my license. We've tried uninstalling and reinstalling, and cleaning. We've tried the different safe modes. Here's the kicker: It's still happening after Totally whacking and reinstalling Windows7!!! The fresh install only had MSOffice 2013, Ccleaner, and Chrome installed. There was only 3 Windows updates installed, with a whole mess of them still to come. The installation came directly from the website.
Dell XPS 8700. We previously figured it was due to a 4 year-old system with a bunch of software in it's history. But now it's doing it on a fresh, clean install!?!?!? Everything else works fine.
Ideas?