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Posts posted by alicias

  1. We're having an issue with one of our endpoints and attempting to troubleshoot (threat scan was grayed out when trying to run from the endpoint). It showed as online, so we sent a refresh request and waited a couple of hours, assuming the scan would run at the one-hour check-in mark. It didn't, so we tried a delete and reinstall. However, after deleting/un/reinstalling, the task remained and is preventing a scan from being run ("Scan is pending" when we try). 

    Is there a way to remove the manually generated task, since that seems to be preventing the threat scan? 

  2. We are working on some security reporting and auditing and need to create a setting to prevent users from uninstalling MalwareBytes. We currently use AppLocker as a whitelist for installing/running software, but I don't believe that we have a blacklist method. But, I don't want to blacklist something that would keep us from being able to update the software. 

    Can we enable self-protection to do this or is there another way to do that? 

    Edit: I think I put this in the wrong topic! :(

  3. Hi all - 

    BNA is a website used in tax preparation. We had about 20 users get a false positive on the plugin for the website today (not great timing... heh). It's flagged as a Trojan.BitcoinMiner.

    The file is too large for me to upload, but the plugin comes from www.bnaitweb.com. Please let me know how to proceed - thanks!



  4. I removed the exclusion for five minutes this morning (just now) and several units are throwing detections. I made sure to update them to the latest database, as well. 

    Canon IJ Network Utility, Dropbox, ScanSnap and svchost.exe (still) seem to be the culprits. Though, I hadn't seen Canon throwing the detect alert before. 

    @AlexSmith tagging because I know you were looking into this :P


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