I followed these instructions:
How to use it?
Download the latest version of MB-Check by clicking the link above
Double-click and run mb-check.exe
A command window will appear stating "running mb-check" followed by "running mb-grab"
Upon completion, a prompt will appear letting you know it's done and the "mb-check-results.zip" file will be on your desktop
Attach the "mb-check-results.zip" file to your support case and/or your forums thread for further assistance
And attached the zip file. Am I also supposed to reboot? I know your instructions above say I will get a prompt to restart/restart, but this didn't happen so I attached the zip file thinking there might have been an issue with installing the tool.. I appreciate your patience in working with me.