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jwgnle

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  1. That's it for now Chris... I greatly appreciate your help it helping resolve this perplexing issue... If anything, learned a few things about Windows 7... I'm thinking the file I uploaded says it all. Left behind remnants of XP from a quick format of the hard drive can still be recognized... MBAM must have been getting "lost" in the run-on "file paths" it found.... Thanks again for the help... Malwarebytes and it's volunteer supporters are the best! Jim Tucson, AZ
  2. Hi Chris - Not a problem... Figured something came up.... Had read a few things in the last couple of days and saw something about installing Windows 7 on a system having run XP.... It mentioned a full format vs a quick format and add your concern mentioned earlier, I bite the bullet today and did just that.... Back up and running... Have loaded MBAM, updated and tried Quick Scan. Low-and-behold... It works!
  3. Thank you Chris for the guidance... Followed the steps to a tee. Results as follows: Phase I Ran ATF-Cleaner and cleaned everything... Roughly 86Mb of files. Uninstalled MBAM and ran the MBAM Cleaner... Reinstalled MBAM and updated.... Same results... Runs fine until around 16,000, slows down and hangs around 17,000 +/- Phase II Ran on-line F-Secure via Firefox... Found (1) malware... TrackingCookie.2o7 (spyware)... Partial file pasted below, whole file attached. Too large and doesn't look "right"... Removed with F-Secure Scanner Ran SecurityCheck... Results posted below.... Attempted a Quick Scan with MBAM again.... Same results F-Secure Scan Partial: Scanning Report Monday, November 9, 2009 18:55:33 - 19:30:19 Computer name: NC8230-JIM-WIN7 Scanning type: Scan system for malware, spyware and rootkits Target: C:\ 1 malware found TrackingCookie.2o7 (spyware) * System (Disinfected) Statistics Scanned: * Files: 111729 * System: 3538 * Not scanned: 1894 Actions: * Disinfected: 1 * Renamed: 0 * Deleted: 0 * Not cleaned: 0 * Submitted: 0 SecurityCheck Results Results of screen317's Security Check version 0.99.0 Windows 7 (UAC is enabled) `````````````````````````````` Antivirus/Firewall Check: Windows Firewall Enabled! avast! Antivirus WMIC entry does not exist for antivirus; attempting automatic update. avast! updated! `````````````````````````````` Anti-malware/Other Utilities Check: SpywareBlaster 4.2 Spybot - Search & Destroy CCleaner Adobe Flash Player 10 `````````````````````````````` Process Check: objlist.exe by Laurent Alwil Software Avast4 aswUpdSv.exe Alwil Software Avast4 ashServ.exe Alwil Software Avast4 ashDisp.exe Alwil Software Avast4 ashMaiSv.exe Alwil Software Avast4 ashWebSv.exe `````````````````````````````` DNS Vulnerability Check: GREAT! (Not vulnerable to DNS cache poisoning) `````````End of Log``````````` What do you think? A reinstall of Windows 7 after a complete hard drive format? Jim Tucson, AZ F_Secure_Scan_File.txt
  4. Thank you for your reply... Very much appreciated. I had XP Pro installed and booted from the Windows 7 CD and installed over the existing XP installation after performing a "delete existing partition", "create partition for new install" and a "quick format"... 32bit I had trouble with the link you provided for DDS download. When I clicked it, I received a screen full of jibberish. Did a Google search and found a DDS.scr file vs the DSS.pif you had link with. The DDR.scr file created two files as you mentioned and I believe I pasted the correct one below... Let me know what additional information, etc. you need. Thanks again.... Jim LOG File DDS (Ver_09-10-26.01) - NTFSx86 Run by Jim at 23:56:28.36 on Sat 11/07/2009 Internet Explorer: 8.0.7600.16385 Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.2047.1018 [GMT -7:00] SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9} ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\system32\Ati2evxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\Ati2evxx.exe C:\Windows\System32\wltrysvc.exe C:\Windows\System32\bcmwltry.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\taskhost.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Windows\System32\wltray.EXE C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Synaptics\SynTP\SynTPStart.exe C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\system32\taskhost.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\Jim\Desktop\dds.scr C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uStart Page = hxxp://www.msnbc.com/ BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [broadcom Wireless Manager UI] c:\windows\system32\wltray mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray mRun: [synTPStart] c:\program files\synaptics\syntp\SynTPStart.exe mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe" mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe" mRun: [<NO NAME>] mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [avast!] "c:\program files\alwil software\avast4\ashDisp.exe" mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll LSA: Authentication Packages = msv1_0 relog_ap ================= FIREFOX =================== FF - ProfilePath - c:\users\jim\appdata\roaming\mozilla\firefox\profiles\sbv5b0yz.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.msnbc.com/ ---- FIREFOX POLICIES ---- c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true); ============= SERVICES / DRIVERS =============== R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-11-7 114768] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-11-7 20560] R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-11-7 53328] R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-11-4 269648] R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-11-4 1153368] R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2006-4-6 88192] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-11-4 19160] R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-11-4 38224] R3 NETw2v32;Intel® PRO/Wireless 2915ABG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2007-3-6 2595840] R3 SMSCIRDA;SMSC Infrared Device Driver;c:\windows\system32\drivers\smscirda.sys [2007-4-25 31232] S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888] =============== Created Last 30 ================ 2009-11-08 00:44:47 53328 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys 2009-11-05 20:35:44 29272 ----a-r- c:\windows\system32\AdobePDF.dll 2009-11-05 19:06:27 0 d-----w- c:\programdata\FLEXnet 2009-11-05 19:06:25 0 d-----w- c:\program files\common files\Macrovision Shared 2009-11-05 19:00:49 0 d-----w- c:\programdata\Adobe 2009-11-05 05:23:27 0 d-sh--w- c:\windows\system32\%APPDATA% 2009-11-05 04:22:31 32656 ----a-w- c:\windows\system32\msonpmon.dll 2009-11-05 04:21:22 0 d-----w- c:\windows\PCHEALTH 2009-11-05 04:19:53 0 d-----w- c:\programdata\Microsoft Help 2009-11-05 03:19:49 0 d-----w- c:\program files\VS Revo Group 2009-11-05 03:07:47 23 --sha-w- c:\windows\system32\edacded0.dat 2009-11-05 03:07:47 23 ----a-w- c:\windows\system32\bcdadac7.xml 2009-11-05 03:07:28 0 d-----w- c:\program files\jv16 PowerTools 2009 2009-11-05 02:58:23 0 d-----w- c:\programdata\Acronis 2009-11-05 02:58:10 44384 ----a-w- c:\windows\system32\drivers\tifsfilt.sys 2009-11-05 02:58:10 441760 ----a-w- c:\windows\system32\drivers\timntr.sys 2009-11-05 02:58:07 129248 ----a-w- c:\windows\system32\drivers\snapman.sys 2009-11-05 02:58:02 368544 ----a-w- c:\windows\system32\drivers\tdrpman.sys 2009-11-05 02:33:51 0 d-----w- c:\program files\Atomic Clock Sync 2009-11-04 17:01:07 0 d-----w- c:\program files\CCleaner 2009-11-04 13:45:29 0 d-----w- c:\programdata\Spybot - Search & Destroy 2009-11-04 13:45:29 0 d-----w- c:\program files\Spybot - Search & Destroy 2009-11-04 13:37:41 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_SynTP_01000.Wdf 2009-11-04 13:37:36 0 d-----w- c:\program files\Synaptics 2009-11-04 13:16:13 0 d---a-w- c:\programdata\TEMP 2009-11-04 13:16:03 118784 ----a-w- c:\windows\system32\MSSTDFMT.DLL 2009-11-04 13:16:03 1071088 ----a-w- c:\windows\system32\MSCOMCTL.OCX 2009-11-04 13:16:02 0 d-----w- c:\program files\SpywareBlaster 2009-11-04 13:08:51 0 d-----w- c:\programdata\WinZip 2009-11-04 12:45:20 0 d-----w- c:\users\jim\appdata\roaming\Malwarebytes 2009-11-04 12:45:18 19160 ----a-w- c:\windows\system32\drivers\mbam.sys 2009-11-04 12:45:16 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2009-11-04 12:45:14 0 d-----w- c:\programdata\Malwarebytes 2009-11-04 12:45:14 0 d-----w- c:\program files\Malwarebytes' Anti-Malware 2009-11-04 06:45:40 0 ----a-w- c:\windows\ativpsrm.bin 2009-11-04 06:43:52 257024 ----a-w- c:\windows\system32\msv1_0.dll 2009-11-04 06:40:59 728648 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys 2009-11-04 06:40:59 71168 ----a-w- c:\windows\system32\fontsub.dll 2009-11-04 06:40:59 507568 ----a-w- c:\windows\system32\winload.exe 2009-11-04 06:40:59 442920 ----a-w- c:\windows\system32\winresume.exe 2009-11-04 06:40:59 293888 ----a-w- c:\windows\system32\atmfd.dll 2009-11-04 06:40:59 2613248 ----a-w- c:\windows\explorer.exe 2009-11-04 06:40:59 1320960 ----a-w- c:\windows\system32\CertEnroll.dll 2009-11-04 06:40:59 108544 ----a-w- c:\windows\system32\t2embed.dll 2009-11-04 06:40:58 12625408 ----a-w- c:\windows\system32\wmploc.DLL 2009-11-04 06:40:06 34816 ----a-w- c:\windows\system32\msasn1.dll 2009-11-04 06:32:08 0 d-----w- c:\programdata\Hewlett-Packard 2009-11-04 06:16:47 0 d-----w- c:\program files\AVG 2009-11-04 05:57:14 195456 ------w- c:\windows\system32\MpSigStub.exe 2009-11-04 05:32:45 86016 ------w- c:\windows\system32\wltrynt.dll 2009-11-04 05:32:45 65536 ------w- c:\windows\system32\WLTRYSVC.EXE 2009-11-04 05:32:45 294912 ------w- c:\windows\system32\BCMLogon.dll 2009-11-04 05:32:45 192512 ------w- c:\windows\system32\AegisI5.exe 2009-11-04 05:32:45 17801 ----a-w- c:\windows\system32\drivers\AegisP.sys 2009-11-04 05:32:44 819303 ------w- c:\windows\system32\wltray.EXE 2009-11-04 05:32:43 954474 ------w- c:\windows\system32\BCMWLTRY.EXE 2009-11-04 05:32:43 1953900 ------w- c:\windows\system32\bcmcfg.cpl 2009-11-04 05:32:43 1396831 ------w- c:\windows\system32\AegisE5.dll 2009-11-04 05:32:43 122981 ------w- c:\windows\system32\preflib.dll 2009-11-04 05:25:06 69632 ------w- c:\windows\system32\bcmwlD2K.EXE 2009-11-04 05:25:06 376320 ------w- c:\windows\system32\drivers\BCMWL5.SYS 2009-11-04 05:25:06 176128 ------w- c:\windows\system32\bcmwlu00.exe 2009-11-04 05:17:31 0 d-----w- c:\program files\Analog Devices 2009-11-04 05:14:13 0 d-----w- c:\program files\Broadcom 2009-11-04 05:13:31 0 d-----w- c:\windows\Panther 2009-11-04 05:13:24 8192 --sha-r- C:\BOOTSECT.BAK 2009-11-04 05:13:22 383562 --sha-r- C:\bootmgr 2009-11-04 05:13:21 0 d-sh--w- C:\Boot 2009-11-04 05:12:54 0 d-----w- c:\windows\tiinst 2009-11-04 05:12:27 0 d-sh--w- c:\windows\Installer 2009-11-04 05:12:22 0 d-----w- C:\SWSetup 2009-11-04 05:11:01 0 d-----w- c:\program files\ATI Technologies 2009-11-04 05:10:58 0 d-----w- c:\program files\ATI 2009-11-04 04:31:22 0 --sh--r- C:\winx.ld 2009-11-04 04:31:21 203836 --sh--r- C:\grldr 2009-11-04 04:30:19 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf 2009-11-04 04:27:11 713888 ----a-w- c:\windows\system32\PerfStringBackup.INI 2009-11-04 04:26:55 0 d-----w- c:\windows\system32\wbem\Performance ==================== Find3M ==================== 2009-08-18 06:33:52 1193832 ----a-w- c:\windows\system32\FM20.DLL 2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat 2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat 2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat 2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat 2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini 2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat 2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat 2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat 2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat 2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat 2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe ============= FINISH: 23:57:11.79 ===============
  5. Copied over from the following thread http://www.malwarebytes.org/forums/index.php?showtopic=30004 per AdvancedSetup (Admin).... This post/thread is not about malware removal. It's about a fresh install of Windows 7 Ultimate and the subsequent loading of Malwarebytes and it not apparently running correctly (slowing than stopping around the 17,000+/- count which ultimently results in a "not responding" error and a ctrl-alt-del into Task Manager to kill MBAM). The advise provided so far eluded to a possible AVG anti-virus issue/conflict... I tried the suggested remedy which did not solve the issue. I than removed AVG altogether and reinstalled Malwarebytes which did not resolve the issue. So I would have to assume the issue does not lie with AVG anti-virus... In that this is a new install of Windows 7, I doubt that it has anything to do with an infection of malware... Additionally... I can't complete the request of "Please print out, read and follow the directions here...." because MBAM won't complete to generate a report to post. As mentioned in first post, on other machines in the family (running XP), Quick Scan takes about 5 minutes.... I've had to kill MBAM after more than 60 minutes run time / not responding which did not result in an MBAM report... Jim Tucson, AZ ADDITIONAL Information to add: Following suggestions on a few other Admin Solution posts, I tried the following: Again, this is on a clean install of Windows 7 Ultimate with Office 2007 Student Ed. loaded as well... AVG anti-virus has been removed completely... Changed file name of MBAM.exe to winlogon.exe and executed the renamed file and ran Quick Scan. Shocking in that this ran and completed right at 5 minutes... No errors, exceptions, etc. found. Changed the name back to MBAM.exe and re-ran... Slows and hangs at around the 17,000+/- count. At the time this happens, the scan is in the Registry scanning Windows / IE records and CPU usage is pegged at 100%... Changed back to winlogon.exe - Runs without issue.... But instead of the CPU being pegged at 100% usage, it's running around 35-40% usage.... Having "success" with that, I re-installed AVG anti-virus... Running MBAM.exe, same results - slows and hangs. Changde the file name to winlogon.exe and it runs without issue... 5 minutes, no issues, errors found... Summary: MBAM.exe, Quick Scan, slows and locks at 17,000+/- counts, CPU pegged at 100%, Ctrl-Alt-Del required to terminate... MBAM.exe file renamed to winlogon.exe, AVG anti-virus loaded, completes Quick Scan in 5 minutes, CPU usage 35-40%, No errors found... What can be done in order to get MBAM to run under it's proper file name? Stumped! Thanks in advance for any help and/or insight that can be provided. Regards, Jim Tucson, AZ
  6. ??? "We don't work on Malware removal in the general forums." This post/thread is not about malware removal. It's about a fresh install of Windows 7 Ultimate and the subsequent loading of Malwarebytes and it not apparently running correctly (slowing than stopping around the 17,000+/- count which ultimently results in a "not responding" error and a ctrl-alt-del into Task Manager to kill MBAM). The advise provided so far eluded to a possible AVG anti-virus issue/conflict... I tried the suggested remedy which did not solve the issue. I than removed AVG altogether and reinstalled Malwarebytes which did not resolve the issue. So I would have to assume the issue does not lie with AVG anti-virus... In that this is a new install of Windows 7, I doubt that it has anything to do with an infection of malware... Hence the ??? with regard to your response "We don't work on Malware removal in the general forums." Additionally... I can't complete your request of "Please print out, read and follow the directions here...." because MBAM won't complete to generate a report to post. As mentioned in first post, on other machines in the family (running XP), Quick Scan takes about 5 minutes.... I've had to kill MBAM after more than 60 minutes run time / not responding which did not result in an MBAM report... Jim Tucson, AZ
  7. @ Firefox - Thank you Additional information... Assuming AVG was issue, I have uninstalled AVG and rebooted. Also uninstalled and reinstalled MBAM... Still slows than hangs around 17,000 count mark... jwgnle
  8. Thank you for your quick response... Tried your suggestion.... Was able to copy all lines except for C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref... AVG wouldn't accept it in the PUP Exclusions listing... As for the other lines, they entered fine. In any event, there was no positive impact for Quick Scan.... Still hangs up around 17,000 +/- and eventually lapses in a coma ("not responding")... Have to run Task Manager to quit. Jim Tucson, AZ
  9. Forgot to add... Running AVG Free 9.0, Spybot S&D and SpywareBlaster.... jwgnle
  10. Greetings - Need help please. Have been running MBAM for some time on XP systems with never an issue. Recently I installed Windows 7 Ultimate (fresh install) and loaded MBAM 1.41.... When running Quick Scan (usually takes 5 minutes +/- on XP systems), scan starts slowing less than one minute into scan, slows, clucks forward in blocks and than locks up... Right around the 18,000 count mark.... From other posts read... I have uninstalled, tried to run the MBAM-clean.exe (received error)... Re-installed MBAM 1.41.... Did not re-enter my registration code. Tried Quick scan right after re-install... Same issue.... Running Windows 7 Ultimate on an NC8230 laptop with an 80Gb HD, 2Gb RAM and 2.26Ghz processor... Will someone please review and advise as to possible correction action. Thanks in advance. Jim Tucson, AZ
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