I followed the steps suggested, the first 4 steps did not seem to fit with my malware but I was able to confirm 1.0.3803 next to "update package version." In the first 4 steps I am to turn "web protection" off. That was not a problem, that is the problem, it is off and it keeps turning itself off when I try turning it on. In any case I tried leaving it off in order to try step 3. Under Scan Status (right side), click next to “Updates” to have Malwarebytes download the latest database
I could not find "scan status" there is nothing to the right apart from "advanced settings" and "restore defaults" and if I scroll down is says "updates" which is switched on. There is a "scan schedule" tab above but I cannot find "scan status".
The problem might be a different to the one referred to in the malwarebytes website because my web protection keeps turning itself off. Please help.