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jebossom

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Everything posted by jebossom

  1. Of course i tried to open taskmgr... it wouldn't come up. dwm stopped responding. The laptop became unresponsive quite quickly. The point I am trying to make is everyone had to figure out the issue on their own - an email notice would have saved a lot of guess work. And yes, I am very happy with the product overall... I had initially tried the free version on my other daughter's laptop a few years ago when no other tool could find the issues plaguing her machine. It had found and cleaned up the issues - that is why I bought 3 licenses for all our laptops.
  2. I had no idea Malwarebytes was the issue - as it runs in the background, it is out of site, out of mind. My daughter's computer was exhibiting the behaviour of unresponsiveness and even ended with the blue screen of death, program aborting unexpectedly, etc.... She is away at university and I had to travel there to attempt to deal with whatever the issue was as she could not access her files for her assignments. I spent better part of the day with a recovery disc running chkdsk to check for bad sectors, sfc to see if any windows programs were corrupt etc. Finally I tried to kick off a malwarebytes scan to see if anything infected her machine and it got up to scanning memory then everything became very unresponsive. I tried to upgrade and it hung so I uninstalled it altogether and then went to the website to download the latest version and that is when I saw the posting that this issue occurred today with a pushed update. While I am relieved that there wasn't hardware/software corruption and that there was a simple solution it did take alot of effort to narrow down (or stumble on) the problem Just a recommendation, but it would have saved me, and I am sure many of others, alot of frustration today if we were notified, as a registered users of Malwarebytes, of the issue through a email and what steps to take... I am sure I am not the only one that didn't even suspect it was Malwarbytes that was the issue. Regards, John
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