I apologize if any employees have seen my five tickets I submitted. But no one is getting back to me. The only time anyone will "chat" with me is if I say I am buying something. Then I get someone right away...but after I explain, they say they can't help. So here is goes...
I have two keys for premium. One for my son's computer and one for mine. I just had to upgrade my computer to windows 10 and when I reinstalled Malwarebytes, it says my Key belongs to a different device. Ok, so when I look up how change that, you guys say log in and then do it there. But I never signed up with you...I paypal'd my money, I got an email and used that key. So I just created an online account and it tells me that Key is already in use. My new account says I have no subscriptions.
Basically, I just need someone over there to change it so I can use my KEY. I have had it since 2016. I just want to be able to use my premium licence that I paid for.