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SomervilleTom

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About SomervilleTom

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  1. I don't know if this is a false positive or not. Is there a way to get more information about what triggers a trojan hit? I've been using the Boston Globe online reader daily for months with no issues. This morning, the same site started causing a MalwareBytes popup with a possible trojan warning. I don't want to exclude the site if it's truly dangerous. The offending link is "pages.pagesuite.com". That seems to be a legitimate and widely-used source. I've attached a screenshot of the new complaint. How do I determine whether this complaint is real or not? I'd like to keep using the site.
  2. False alarm. Looks like the battery was dead in the mouse.
  3. My USB mouse is freezing again, especially in Chrome. In the past, this has ALWAYS been caused by Malwarebytes. I've noticed it for the past few days. Here is the version information from my Malwarebytes "About" page: Malwarebytes version: 3.7.1.2839 Component package version: 1.0.586 Update package version: 1.0.10884 According to my dashboard, my protection is "Current". I see no indication of a timestamp or version number for the local db being used. I'm running on Windows 7 pro machine with plenty of RAM, disk, and CPU. Let me know if it will be helpful to update any logfiles.
  4. You don't need to uninstall. Go to the services app (I only know how to do it on windows 7 ... "control panel -> Administrative tools -> services"). Find "Malwarebytes service", and set its "Startup Type" to be "disabled". Then restart your system.
  5. Not only am I disappointed that malwarebytes doesn't have a rollback strategy (I work for a major corporation and we aren't able to even touch production servers without having that in place), I'm also disappointed that there isn't a top-level pinned notice describing the issue and how to work around it. This is not rocket science, it's rather basic customer support. It's no harder than figuring out how to get paid by customers. Companies who care do things like this.
  6. BTW, this demonstrates why having a second protection suite (in my case, windows defender or whatever stupid name Microsoft chose) available. I don't think this has anything to do with updates on a client (you and me). I think they broke the server that all of their clients connect to
  7. I'm pretty sure this is a server issue. I've got mwb2 installed, and it killed my machine (windows 7 pro). Here's what I did, it seems to be a work-around until this gets fixed: 1. Quit MWB from the taskbar 2. Go to "services", and set the "Startup Type" for "Malwarebytes Service" to "disabled" 3. Reboot Once malwarebytes fixes the issue, then just reverse the above. We will see if malwarebytes is as good at telling us when they're server is healthy again as they are at telling us about the new things we can buy. I hope I don't have to poll forums like this to discover when this is resolved.
  8. I had to disable malwarebytes in order for my PC (windows 7 pro) to be usable at all. In order to do that, I did the following (not all steps may be needed, this is just a quick list of what I did): 1. Quit mwb from the taskbar 2. Go to "Services", and set the "Startup Type" for "Malwarebytes Service" to "disabled". 3. Restart Thankfully, this seems to have stopped the runaway. I hope that Malwarebytes (the company) is as good at notifying me when this issue is resolved as they are at spamming me while everything is working fine. I'm disappointed that their "support" site is down. I guess I understand why, though.
  9. In order to get my PC back, I opened "services" and set the "Startup Type" for "Malwarebytes Service" to "disabled". I clicked "quit" in the task bar icon for Malware Bytes Then I restarted. It looks as though I've got my PC back (though of course with no MalwareBytes proection).
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