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user18954

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  1. I would like control access as an admin to stop the scan or product if needed. If i think it's causing an issue, with Printers, I'd like to turn the app off when the first boot in and just have it disabled until reboot. So the issue of printers going offline randomly, if I could disable Malwarebytes on a Saturday for people if they called me, or I knew ahead time, the app would be disabled and printing would work better for that one day. The old system had it.
  2. The one setting Limit Endpoint Agent Interactions is set to off. So the user's should have more access to modify, end, or close the app if needed.
  3. With the old system, we at least had more options on end users PCs to do things and bring up menus. Now with the new cloud function, I only have the option to scan for threats, or view that a scan is in progress. Am I missing an option or is there a way to bring up a menu to view the specs of it. Also an option to close down Malwarebytes if we want to temporarily stop running the software without un-installing it.
  4. I also have noticed an issue with high performance randomly but not enough yet to see significant issues for people luckily.
  5. Thanks for the updates everyone. I also did updates last night and "Endpoint Protection Protection Update: 1.0.32546 " was updated Nothing else. Still having the issue. Will disable Web Protection now for the weekend crew.
  6. Running Endpoint Security for Business off of their new cloud platform. We did an update last night to the latest release. Currently we are at 4.2.1.90 and the Printers are going offline constantly on random PCs at the office. To resolve the issue temporarily, we Restart the Printer Spool service and it works. But sometimes it temporarily and not a permanent fix. We need an updated version from Malwarebytes with a legit fix. We are on the cloud Nebula platform. How can we upgrade to the beta that apparently has the fix? Agent Information Endpoint Protection: 1.2.0.844 Endpoint Protection Protection Update: 1.0.32486 Protection Service Version: 4.2.1.90 Component Package Version: 1.0.1085 Asset Manager: 1.2.0.330
  7. Running Endpoint Security for Business off of their new cloud platform. We did an update last night to the latest release. Currently we are at 4.2.1.90 and the Printers are going offline constantly on random PCs at the office. To resolve the issue temporarily, we Restart the Printer Spool service and it works. But sometimes it temporarily and not a permanent fix. We need an updated version from Malwarebytes with a legit fix. Agent Information Endpoint Protection: 1.2.0.844 Endpoint Protection Protection Update: 1.0.32486 Protection Service Version: 4.2.1.90 Component Package Version: 1.0.1085 Asset Manager: 1.2.0.330
  8. Both home and business come up with the same issue. Trend Micro and ESET don't report anything wrong with the files FYI.
  9. Yes I whitelisted/added exception to get around it. I'm assuming false positive too.
  10. ADOBE-Malware-Reader.zip 2 files attached. OR just download the newest Adobe Reader DC and it installs, then finds the files on first scan. Working on logs.
  11. Adobe Reader DC is a pretty common program so this was strange to pop up on us. This is probably a false positive. But wanted to see what others thought. C:\program files (X86)\adobe\acrobat reader dc\Reader\ccme_asym.dll C:\program files (X86)\adobe\acrobat reader dc\Reader\ccme_ecc.dll Adware.IstartSurf
  12. Malwarebytes needs to review their disaster recovery plans/alerting the public. Just put up a Twitter post or something on your website. 10:44AM the issue happened that I can tell.
  13. Can confirm, issues at 10:44AM as we have updates done every 10 minutes. We had to close our business down earlier due to this. Malwarebytes needs weekend support. First thing I thought was a bad database update, as same thing happend back in 2011 with an Astaro firewall I had. We instantly turned protection off and forced an updated. Not sure if all the computers go it (200 of them) because we can't VNC into them. So I think we have to go to each PC and reboot them. That seems to work. So first we turned off protection for both Malware and Anti-Exploit, then drove in 10 minutes, come in to reboot PCs, and then I can VNC to them as the service is disabled completely. How do you roll back? Can you rollback an update?
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