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starla

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  1. i ran the mb cleaner and reinstalled malwarebytes, for now the real time protection is running. mb-clean-results.txt
  2. ive never had a problem till i downloaded the new version of malware. but also my computer used to ask me before installing updates, now it just does it while im working on stuff automatically. even though the settings say it wont do that. and in december it downloaded a new version of windows 10. dont know if that is a problem or not.
  3. i double checked the exclusions are all there, i copy and pasted from your list. i ran malware and then avast, rebooted computer but the real protection will not turn on.
  4. hi, the rootkit is not normally on, but i discovered it the other day so i turned it on because the real time protection wasnt working. I did everything you said and its still not turning on.
  5. ok i did the exclusions and will run scan but it takes awhile for the scans to complete. i have been running the rootkit in the scans the last coulpe times. will let you know when done. thank you
  6. Last night i was on my computer and it just restarted and installing updates, which is not scheduled to do this while im on it. i cant find a way to turn off automatic updates. After that my real time protection is off again and it wont work anymore. i just did the frst scan and the mb clean again and it still will not turn on real time protection. i have scanned to see if i have a virus or malware and it comes back fine. not sure what to do. i have windows 10 version 1709 starla mb-clean-results.txt mb-check-results.zip
  7. i ran the mb cleaner and that seemed to do the trick. working good so far. Thank you for your help, appreciate it very much. Starla
  8. I'm having the same problem. Real-time protection won't turn on. I have reset defaults, ran threat scan with no threats but it wont turn on. i'm on laptop with windows 10. seems like it has started since last program update.
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