Helter_Skelter

Hi MKDB, I have just run the HP Printer Assistant and seen that embedded in this a new Bing Toolbar has been added. I am OK with that, I just didn't want it In Edge & Chrome. Thanks again for your help, Regards, Helter_Skelter

Hi MKDB & Advanced Setup, thanks very much for all your help, I have just closed F-Secure & MalwareBytes and run a Defender scan which had NO detections. I have been monitoring the machine performance as it is only a Celeron 1.1 GHz and 3.8 GB usable RAM and a 5,400 HDD (it is a low spec laptop). This low spec is why I choose run F-Secure, as it is very low on System Resources. I have used MalwareBytes Premium for the last couple of days and found that after booting 77% of RAM is being used, before running any Programs. With just F-Secure the figure is 55%. I understand your comments on Defender & MalwareBytes as I am using that combination on a more powerful Desktop. Thanks again for all your help MKDB, Regards, Hellter_Skelter

Hi MKBD, Sorry about the F-Secure failure to disable. I have disabled it now and run FRST scan, I attach the 2 files produced. I may have got the Bing toolbar wrong as the version of software installed on Windows 10 machines had that. It looks like the printer manufacturer did NOT include it in Windows 11 installer. Can you help me understand the Pros and Cons of having BOTH F-Secure & and Malwarebytes Premium registered with the Windows security Centre. On another machine I have just MalwareBytes and Defender, here Defender is registered and is MalwareBytes is NOT. Is there any conflict here, as I have not seen any so far. I have looked at the reliability log and MalwareBytes has stopped working both Yeserterday once when I installed it and also today. I am used to seeing few errors created by MalwareBytes in the log of this other machine. I had not thought in terms of buying MalwareBytes Premium as I thought the low hardware spec of the is machine could only handle F-Secure. I am suprised that it performs OK with both. Not sure if the two in tandem is a reliable and resource tolerated long term option. Any thoughts? Thanks for your continued help, Regards Helter_Skelter FRST.txt Addition.txt

Hi MKDB, Thanks for all your work on this. Some things went smoothly and notably one did NOT. I did a clean Install of the latest (v4.5.2) version of Malwarebytes. I did this with F-Secure disabled just in case they interfered (I know from another of my machines that Defender and Malwarebytes do NOT interfere). Ran a ThreatScan after ticking the settings you mentioned. The Scan results are attached, nothing detected. I enabled F-Secure (My Main Antivirus) and ran a scan to see if Installing Malwarebytes effected it's functioning. It did NOT and they seemed to Co-exist OK. I thought things were going well. I downloaded FRST and your fixlist and in the application clicked on FIX, I was quickly getting boxes from F-Secure saying that DeepGuard had blocked access, I closed one and another 4 followed. I did not want to do anything that might effect your script so all I did was close them as they appeared. The fixing continued and I was asked in a box to Restart and that I would not see any further responses from this mechanism after the Boot. I clicked, Restart proceeded and I got a BOOT Menu, with only 1 entry, by the time I had read it the timer chose Windows 11 for me. After the Reboot I collected the log files you requested and I provide here. I must confess to being a little unnerved that the script was being responded to, especially as I was not familiar with the Notification. Thanks for handling this issue for me. I was a little sceptical about how Malwarebytes would be in combination with F-Secure as this is not a Powerful Laptop, it seemed acceptable Though. Thanks again MKDB, Regards, Helter_Skelter First MalwareBytes Scan.txt Fixlog.txt

Hi MKDB, Thanks very much for helping me. I have followed your instructions, I attach the Zipped log files you specified. I look forward to hearing from you, Regards Helter_Skelter mbst-grab-results.zip

Hi, I have just upgraded a Windows 10 machine to Windows 11. I was setting up my printer and fell victim to a Bing ToolBar be Installed. I have tried to find a way to get rid of it, it is not installed so Add & Remove is not possible. I have set my Default search engine in Edge to a couple of different choices but these choices are ignored. I have run HitmanPro hoping it would allow me to get rid of the Toolbar (I have seen elements of it whilst virus scanning), it did not. I have run AdwCleaner which got rid of several other infections but not this one. I would really appreciate a bit of help here, not sure how proceed. Helter_Skelter

Hi Kevinf80, I found that explorer kept stopping responding and the reliability log showed other services had stopped responding. It looks like running Kaspersky Internet Security and MalwareBytes actually does cause Operating System instability. I have had to do a System Restore, to a point I had made before Installing MalwareBytes. Unfortunately after trying to solve the problem, I was in a far worse situation than when I started. Thank you for trying to help me. Regards, Helter_Skelter

Hi Kevinf80, the Malwarebytes clean up asked me if I wanted to reinstall after reboot, I said NO. It then offered me MalwareBytes Privacy to install, I closed the window. I attach the cleanup log file. Has the cleanup been successful? Kaspersky now reports NO incompatible software. The origenal problem persisits, Chrome Fast 16 Mb/s Fast 16 Mb/s BTW 0 Mb/s BTW 0 Mb/s Ookla 2.56 Mb/s Ookla 0.96 Mb/s Regards, Helter_Skelter mbst-clean-results.txt

Hi Kevinf80, I should have mentioned I have uninstalled and reinstalled both Kaspersky and Chrome. Neither gave a change in behaviour. I have run a FULL scan with Emsisoft Emergency Kit with NO Detections (this does not install and is tolerated by Kaspersky). I have also run a Scan with HitmanPro, with NO Detections (also tolerated by Kaspersky). My iPhone, My main PC & my TV streaming device all report 16ish Mb/s through the new Router. This machine is ethernet Cat 6 connected. I have just received this Message from Kaspersky: Kaspersky reports Incompatible software was found. In order to make Kaspersky Internet Security work smoothly, we recommend that you remove 1 incompatible program MalwareBytes. Do you want to keep incompatible Software on your Computer? Due to incompatible software, some applications installed on your computer and the operating system may function improperly. In this case, protection of your computer and proper functioning of the application cannot be guaranteed. If you use Kaspersky Internet Security alongside incompatible applications, the applications may not work properly and operating system errors may occur. Simultaneous use of programs incompatible with Kaspersky Internet Security may lead to OS instability and performance issues, as well as a significant decrease in the protection of your computer. This really concerns me. Have we done all we need to with MalwareBytes, Kaspersky are really putting the frighteners on with their warnings. I think having Scanned with MalwareBytes, I have no choice but to uninstall it. Regards, Helter_Skelter

Hi Kevinf80, I ran speed tests using the 3 sites I mentioned last night and ALL gave sensible results. I followed your instructions in the post above and afterwards ran the 3 speed tests again: Chrome Fast 16 Mb/s Fast 1.7 Kb/s BTW 0 Mb/s BTW 0 Mb/s Ookla 1.08 Mb/s Ookla 7.32 Mb/s I have no idea why the speed, as reported varies so wildly. Do you understand why? Thanks for your help, Helter_Skelter

Hi Kevinf80, Thanks for your help. I attach the logs that you requested, produced by the scans. Regards, Helter_Skelter Fixlog.txt msert.log

Hi Kevinf80, Thanks very much for stepping forward to help me with my machine problems! I Attach the 3 files you asked for in your Post. Regards, Helter_Skelter MBytes_Archive_Rootkit_ThreatScan.txt FRST.txt Addition.txt

Hi, My backup machine is Windows 10 Pro. I have had a problem for some time now that Pages in Chrome and Edge sometimes load in a couple of seconds (I have a 16.5 Mb/s on my main machine) and other times it can take nearly a minute. I normally use the following speed test sites to see what speed the connection is running at: https://fast.com/ https://speedtest.btwholesale.com/ https://www.speedtest.net/ I get very erratic results from all of these. Streaming to my TV and using these sites on my main machine give consistent results of 16.5 ish Mb/s. I have just replaced my router with a new one, which seems to be working Fine. I have run AdwCleaner, hoping that it would find something effecting the networking. I attach the log file. It seems to be clean. I have Skipped Basic Repair because I don't understand what it does. Advice would be Appreciated. AdwCleaner[S04].txt

Hi Android8888, Just a question. Does having MalwareBytes Premium running cause any problems when updating programs. I have just manually updated a number of Browsers, and I was wondering if it is better to quit MalwareBytes before updating and launch it again when the updates have finished ? Regards Helter_Skelter

Hi Android8888, Thanks for all your efforts. I have been running all the programs on the machine for the last few days and it seems all is running well. Your advice and machine cleaning has given the machine a new lease of life. Yours Gratefully, Helter_Skelter