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Mystery

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Everything posted by Mystery

  1. Try disabling hardware acceleration in Flash Player (right click on a flash content, select Settings and on the first tab uncheck hardware acceleration). Users with the same problem (and same graphic card like you) didn't experience this issue with YouTube videos after disabling it. Let us know if this helps or not
  2. I'm not quite sure what you mean: You get the "unresponsive script" message on different websites? If so, try to follow the instructions in my above post when you have time. It's a tedious procedure, but can help you figure out the cause Let us know if you need more help.
  3. Mystery

    Hi geeks!

    Welcome to the forums Keval
  4. Welcome to the forums ComNet What version of MBAM are you using, and what is your OS? Please also have a look at the reply to a similar issue by AdvancedSetup:
  5. Welcome to the forums Dwarfcake If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have. First, please print out, read and follow the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic here. When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours. Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or o You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site. Please be patient -- someone will assist you as soon as it is possible. Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Thank you
  6. Welcome to the forums Vanddalx If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have. First, please print out, read and follow the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic here. When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours. Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or o You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site. Please be patient -- someone will assist you as soon as it is possible. Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Thank you
  7. Welcome to the forums Lutherman I'm sorry to hear that you have connection problems. Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, check if you have internet connection. In case that your internet connection is fine, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Please post back how it goes, thank you
  8. It appears that it's not detected anymore, right?
  9. Welcome to the forums loumar Please check the section H of the FAQ to see if you have added all necessary exclusions to AVG: http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=167851
  10. Hello hawkhusker and welcome to the forums Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Please post back if the issue is resolved, or if there is still so much delay, thank you
  11. Hello Rubecula You're most welcome. I'm glad to hear that you've been able to solve the issue
  12. You're welcome In this case one of your add-ons/extensions is causing the problem. If you would like to figure out which one, you can go to your add-ons (second item above Help menu), disable all of them, restart Firefox, and then enable them one by one and testing the Hotmail attachment each time you enable one.
  13. Welcome to the forums Richsmith4444 If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have. First, please print out, read and follow the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic here. When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours. Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or o You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site. Please be patient -- someone will assist you as soon as it is possible. Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Thank you
  14. Hello wsdp and welcome to the forums Have you set the proper exclusions so that both products can run without conflicting each other? Please have a look at the section F of the FAQ: http://forums.malwarebytes.org/index.php?showtopic=10138&st=0&p=162099entry162099 Let us know if this helps, thank you
  15. At the top of the Firefox window, click the Firefox button, go over to the Help menu and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog. For Windows XP, click the Help menu and select Restart with Add-ons Disabled.... After that, try to add an attachment in Hotmail. Does it work in this mode?
  16. Do you get this "Unresponsive Script" message on one specific website, or on different websites? If you get this message on only one website, there might be a problem with that specific website. If you get the error message on different websites, one of your add-ons (Firefox extensions) might be the problem. To test this, start Firefox with add-ons disabled: http://support.mozilla.com/en-US/kb/Safe%20Mode#w_how-to-start-firefox-in-safe-mode Do you still get the "Unresponsive Script" message this way? If not, one of your add-ons/extensions might be the problem. In this case you might want to disable your add-ons: At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open. In the Add-ons Manager tab, select the Extensions or Plugins panel. Select the add-on you wish to disable. Click the Disable button. If prompted, click Restart Firefox to finish disabling the add-on. Then visit the websites that cause this error message, and re-enable your add-ons one by one in order to figure out which one causes this issue: To re-enable an add-on, find it in the list of Add-ons and click Enable, then restart Firefox.
  17. Hello avon4u Maybe one of your add-ons is causing this issue. Have you already tried to use Firefox with add-ons disabled? (Help -> Restart with add-ons disabled) Can you add attachments in Hotmail with add-ons disabled?
  18. Hello avon4u Here you can find some steps to find out what script is running too long, and what can cause this message: http://kb.mozillazine.org/Unresponsive_Script_Warning Let us know if this helps
  19. Hello cyparadigm Have you copy-pasted the ID and key from your confirmation email that you got from Cleverbridge, or did you type them in manually? Since characters such as the alphabet "O" and the number "0" can be confounded, it's better to copy-paste the license information.
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