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Mystery

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Everything posted by Mystery

  1. Welcome to the forums leejaxs Please see section H of the FAQ in order to add the exclusions properly: http://forums.malwarebytes.org/index.php?showtopic=10138&st=0&p=167851entry167851
  2. Hi Buttons The mbamswissarmy.sys should pop up in your SysWOW64 folder as soon as you start the scanner from the tray
  3. Hello Shrodu, This thread on the Toshiba forums may be helpful: http://forums.toshiba.com/t5/Keyboards-Touchpads/my-media-button-and-fn-f1-f8-not-functioning/td-p/10697
  4. Are you using Firefox? You could try to clear your cache, which seems to have helped other users who had a "content encoding error". Tools --> Options --> Advanced --> Network, Clear Now
  5. Good to hear that Test it for a few days now, and post if you experience any error message again.
  6. Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  7. Hello zoot56, Having 2 iexplore.exe processes is normal. Account hacking can happen in different ways, it doesn't have necessarily to do with key logging, it can also be due to phishing. A video crash can happen, too, from time to time. Therefore, I can't tell you whether your computer is infected or not. If you would like to have your computer checked, please read the following: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  8. Welcome to the forums ChristineT, Systweak Regclean is not part of Malwarebytes' Anti-Malware. If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  9. Did you try to reboot in the meantime? If so, did you get an error message again?
  10. Awww, this human is also very difficult to motivate
  11. Hello and welcome to Malwarebytes DemonnPrincess Many of the helpers are providing assistance in their free time, and there are many users with infected computers. If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  12. Mystery

    Newbie

    Welcome to the forums Paulw61
  13. It's not easy to motivate lazy humans to play...
  14. Hello desert_gold Do you happen to have an older version of OmniPage installed?
  15. Welcome to the forums compunerd, Have you set the exclusions in AVG for MBAM as well? Please see Section H of the FAQ for that: http://forums.malwarebytes.org/index.php?showtopic=10138&st=0&p=167851entry167851
  16. Yes, the aero shake can be turned off via registry tweak, but then you also disable the whole aero theme as far as I know. I first wanted to make sure that this is indeed the source of your problem before suggesting any further steps. I'm happy to hear that you have been able to solve the issue
  17. Me: “9-1-1, police, fire, or ambulance?” Caller: “Help, please God, help!” Me: “Sir, what’s the emergency?” Caller: “Someone’s trying to break into my house! Please, send the cops!” Me: “Calm down… the police are well on the way as we are talking.” Caller: “I don’t want to die! Oh my God, why me?” Me: “Sir, take a deep breath. Do you know this person?” Caller: “Yeah, I ordered some pizza, I paid, and he gave it to me. I can see through the window it’s him… he’s pounding on my door trying to get in! Where are the cops?!” Me: “Sir, I’ll stay on the phone with you if it makes you feel safer. Can you yell what he wants?” Caller: “Okay…” *yells toward the door* “What do you want, man?!” Pizza guy: *faintly, behind the door* “You forgot your change!” _______________________________________________________ Me: Thank you for calling ***, X speaking how may I… Client: *thick accent* “Yes, hello? Are you there?” Me: “Yes?” Caller: “I just tried purchase insurance.” Me: “Ok?” Caller: “It said error.” Me: “Ok, what else does it say?” Caller: “Just error.” Me: “Well, that can be anything. Normally it says more specific details. Is there anything else it says?” Caller: “I think it has something to do with the beneficiary part.” Me: “You mean for the life insurance portion?” Caller: “Yes. I put myself as the beneficiary for my policy, isn’t that what I’m supposed to put?” Me: “So, you put yourself as the person who receives the money if you die?” Caller: “Yes. Isn’t that right?” Me: *facepalm* ________________________________________ Me: “Thank you for calling. May I please verify your address and phone number?” (The caller rattles off an address, including the apartment number.) Caller: “… that’s why I’m calling. What’s this about a ‘dog’ in my address?” (I notice her address has the words “DASIN DOG”.) Me: ”I’m sorry, ma’am. I have no explanation for that. I can certainly remove it. Also, we don’t seem to have your apartment number. Would you mind repeating that for me?” Caller: “D! D as in Dog!”
  18. Welcome to the forums undisputed2020 If you think that your computer is infected, please do this: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  19. Me: “Can you check the cable from the wall to your router?” Customer: “What cable?” Me: “The DSL cable. The one that goes from the phone-outlet in the wall, to the router.” Customer: “That ‘wall’ you are talking about…is that something you installed for me?”
  20. Me: “Hi. We are calling from [company]. Would you have some time to take part in a survey about Ireland?” Customer: “No, I can’t take part. I’m just a burglar here.” Me: “Oh, okay… we will try again some time.” _______________________________________ Me: “Hello, thanks for calling [store], my name is Asia. How can I help you?” Customer: “Asia! Like the country?” Me: “It’s a continent.” Customer: “Oh! I never was that good at geometry!” ________________________________________ Me: “Hello, this is [taxi service]. Can I have your pickup address please?” Caller: “I don’t know!” Me: “Well, you will need to tell me some kind of an address.” Caller: “Why can’t you just ‘GPS’ me?” ________________________________________ Caller: “Hi, I need help to open my car. The beeper doesn’t work.” Me: “Okay, have you tried to see if the keys work?” Caller: “What do you mean?” Me: “The car keys. They’re attached to the beeper.” Caller: “Uh… how do I use them?” Me: “Just like you would unlock anything that’s closed.” Caller: “I don’t understand. I need to open the door to my car. How do I use keys to do that?” Me: “You uh… put the key in the keyhole, turn it around and open the door.” Caller: *pause* “Oh! Do you mean like the same way you open the door to a house?” Me: “Yes, it’s quite similar to that.” Caller: *very enthusiastic* “Wow, okay! I’ll try that! If that doesn’t work, I’ll call right back!” _____________________________________________ Me: “Good afternoon, thank you for calling [vitamin company]. This is [MyName]. How may I direct your call?” *long pause* “Hello?” *another long pause* “Hello?” Caller: “Hi, I got your number from a natural cure. ” Me: “How may I direct your call, sir?” Caller: “I was reading a book.” Me: “Okay.” Caller: “It had your number. Are you a vitamin store? With…vitamins and things?” Me: “We are a vitamin manufacturer, sir. Do you have a question about a product?” Caller: “I got your number from a natural cure book. Have you read it?” Me: “What book, sir?” Caller: “A natural cures book.” Me: “I’m sorry, I have not. Did you have a question about a product that we manufacture?” Caller: “Yeah, I got your number out of a natural cures book.” Me: “Yes, there are a number of books that mention our products.” Caller: *pauses* “…It was a BOOK.” Me: “Yes, sir, I’m just trying to determine who can best assist you.” Caller: *pauses again* “BOOOOOOOOOOOOK…” Me: “Let me connect you with customer service, sir…”
  21. Teacher: “I can’t log in. I am using the username our IT guys set up for us.” Me: “What username are you using?” Teacher: “First_Lastname.” Me: “So what is your first and last name?” Teacher: “Oh…am I supposed to enter my real first and last name separated by an underscore?” Me: “As opposed to what?” Teacher: “As opposed to typing ‘First_Lastname’?” ______________________________________________________________ Caller: “Hi, I think there’s a bug on your website. I can’t log into my account” Me: “Okay, that may be a bug. Let me get some basic information from you. What internet browser are you using?” Caller: “What’s a browser?” Me: “That’s what you use to surf the Internet. Popular browsers are Internet Explorer and Firefox.” Caller: “Oh. I think I’m using Yahoo.” Me: “That’s a search engine. Caller: “Ask.com?” Me: “That’s another search engine. I need to know what browser you use to get to that website.” Caller: “Oh, I think I know what you mean. I’m using Hotmail.” (This goes on for about 10 minutes. Eventually, we locate the bug. While I’m writing up the report, I’m making small-talk with the customer.) Me: “You said you’re in college? What do you study?” Caller: “Computer science. I’m really good at it!” ________________________________________________________________ Caller: “My Outlook isn’t working anymore. When I put my password in, it doesn’t log me in.” Me: “Are you able to access your email using web-access for our email system?” Caller: “What’s that?” (This is forgivable. Oftentimes, professors don’t know that they can access their work email using a website as well.) Me: “Okay, well, if you just go to [site.domain.edu] and enter your credentials–” Caller: “What’s that?” Me: “It’s the URL of the web access client. Just open your internet browser and type it in–” Caller: “What’s an internet browser?” Me: “It’s the program you use to access the internet.” Caller: “What’s the internet?” Me: *speechless* _________________________________________________________________ Me: “Thank you for calling tech support, this is Josh. How may I help you?” Caller: “I installed the purple bird!” Me: “Purple bird…you mean Pidgin? Yeah, it’s pretty cool. How can I help you with that today?” Caller: “My buddy list is empty.” Me: “Maybe none of your friends are online right now?” Caller: “It doesn’t COME with friends?!” Me: “No, sir…” Caller: *click* _________________________________________________________________ Me: “Thank you for contacting technical support. How can I help you?” Customer: *whispering* “Can you shut my internet off for four hours?” Me: “I could disable the port, but may I ask why?” Customer: *whispering* “My son has been locked in his room since last night and he won’t come out or talk to me. He hasn’t eaten breakfast yet and it’s 3 pm.” Me: “I suppose I could, however, you will need to call us to re-enable your connection.” Customer: “Thank you! I don’t know what he’s doing in there on the computer. It’s been like this since we got your internet.” Me: “Your connection has been disabled. Is there anything else I can do for you tonight?” Customer: “No, thank you. I hope he comes out soon!” ___________________________________________________________ Caller: “This darn computer won’t work!” Me: “Can you describe the problem?” Caller: “Whenever I click on something, this stupid little hourglass won’t go away!” Me: “Are you sure it’s not frozen?” Caller: “You think this is some kind of joke! I don’t leave my computer in the snow!” (I try to explain several times what the term ‘frozen’ means.) Caller: “So, how do I heat it up? Never mind! Why do I even call you people? I’ll just stick it in the microwave to heat it up. Thanks for nothing!” *hangs up* ___________________________________________________________ Me: “Thank you for calling [company name] tech support. How can I help you today?” Caller: *thick inner city accent* “Yeah. Phone don’t work. It’s all like ‘WHAAAAAAT’, and needs to be like ‘YAAYUUUUHHH’. Me: “What exactly is not working, sir?” Caller: “My phone.” Me: “I understand your phone is having issues. What exactly is it doing?” Caller: *slowly and deliberately* It’s all like ‘WHAAAAAAT’, and needs to be like ‘YAAYUUUUHHH’. Me: “How about we just exchange the phone?”
  22. Hello and welcome to Malwarebytes drumlegend If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  23. I hope that an expert member will have some suggestions for you.
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