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Mystery

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Everything posted by Mystery

  1. If you're running an English version of XP, you could try what exile360 has suggested in a similar case: http://forums.malwarebytes.org/index.php?showtopic=84489
  2. Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Let us know if this solves the problem, thank you
  3. It's important to keep your Windows updated, there are non-security related and security related updates still being provided for XP, too. Support for XP ends in April 2014.
  4. Welcome to the forums jadams3045 Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  5. Yup, it's indeed possible to stay clean (never caught an infection in the past 8 years - knocking on wood...) - a risk is always there of course, but you can minimize it by following some security rules Secure surfing!
  6. Hello and welcome to Malwarebytes asusfreak If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  7. This is what I have found out about this: http://help.yahoo.com/kb/index?locale=en_US&page=content&y=PROD_ACCT&id=SLN2053&pir=wDr4XbJibUkw3epyjSyJNJBq6wagB4MmzO575EnfTbkITm_oFMEeqaI7TyCBanzoEK_9IT9nzI.Td35VhWISX3.RQqYQCHiHBJe9zKg2Fst.8pjeWuhY
  8. According to a post by Adobe, proxies won't re-route non-HTTP (in this case RMTP) traffic, so using a proxy server might be the cause indeed. Maybe someone else has an idea for you though.
  9. Firewall and antivirus program are not the same, but in Norton Internet Security both are included. Yes, I've noticed that you have an up-to-date Flash Player. From what I've found out, in order to be able to stream Flash content with RTMP protocol, the following port should not be blocked by your firewall: TCP 1935 - rtmp (Real Time Messaging Protocol) Are you using a web based proxy? If so, then this could be cause.
  10. Welcome to the forums jackiegirl Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  11. I have noticed from your screenshots that you have tried IE and Firefox both without success. What firewall are you using? I've found out that the flash content on that website is using RTMP/E protocol instead of HTTP protocol, and according to Adobe, some firewalls reject traffic that doesn't use HTTP protocol, unless you make a specific configuration.
  12. I did check the page (Aubade) that you have posted, too. The player works for me. To check if your Flash Player is up-to-date, visit: http://www.adobe.com/software/flash/about/ You should see there a box with the title Version Information, which tells you your version of Flash Player installed. The current version for Internet Explorer is 11.0.1.152. In order to listen to the files, you need Flash Player and enable javascript. I'm off to work now and can't stay with you, but I hope that someone will be able to help you further, good luck
  13. Well, sometimes certain files work with an older version, but others require an up-to-date version, so it's good to check the version first if Flash content doesn't work Yes, I did take a look at your images that you have posted, and have also visited the website to check it out. This is why I know that Flash Player is required. It appears that something is blocking the player from fully loading, because the name of the file is also missing in your images (see my screenshot with fully loaded player). Are you using any software that might block it?
  14. The player requires Flash Player. Do you have an up-to-date version of Flash Player? You can check your version on this page, and also see which is the latest version: http://www.adobe.com/software/flash/about/
  15. Hello and welcome to Malwarebytes aprillovell01 If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
  16. It took me a while to find it
  17. Welcome to the forums ozzyozono Please try the following: Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Let us know if this helps, thank you.
  18. Yes, European countries have changed their clocks already, I don't like this clock changing either
  19. What Firefox meant is that you should stay with your expert and follow his/her instructions in your thread until he/she tells you that your computer is clean
  20. Welcome to the forums Mizjazzi Noscript and Adblock Plus shouldn't cause any issues with any antivirus software as far as I know. I would also recommend them, I personally couldn't live without them anymore. I've been using Avast! free for a long time now, and am happy with it. But the choice of antivirus software is always also a question of personal preference. There are several vendors with good antivirus products (MSE, Avira, Avast!, Kaspersky etc.). Like goldhound, I also think that MBAM Pro as a second layer of security is very much worth it. If you decide to purchase a license for the full version of MBAM, please make sure that you add the exclusions in your antivirus program and MBAM accordingly in order to prevent any problems: http://forums.malwarebytes.org/index.php?showtopic=10138 Also remember that you as the user also play a very important role concerning avoiding infections, e.g.: Make sure you keep your Windows updated as well as your software. Secunia can help you identify programs that need to be updated: http://secunia.com/vulnerability_scanning/online You can learn more in the following article posted on this forums: http://forums.malwarebytes.org/index.php?showtopic=9365
  21. Welcome to the forums cmonkedo This is absolutely normal if you do a manual update, the database version won't display correctly. Don't worry, you are still using the latest definitions.
  22. Hello baumgrenze, Just go to http://forums.malwarebytes.org/index.php?showforum=41 for example, scroll down, and at the bottom right of the page you should see the Forum Legend, which explains the meanings of the icons. If any of those is not clear, don't hesitate to ask here.
  23. Hello and welcome to Malwarebytes rlabonte58 If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.
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