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Mystery

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Posts posted by Mystery

  1. I've been monitoring the above mentioned issues over the past few days, and found out the following (though I don't know if it helps anything to fix the problem).

    When Malwarebytes Pro 3.0.5 doesn't properly load, then the FilterManager confirms at computer start up, that MBAMChameleon successfully loaded and registered, however the Malwarebytes Service never starts. The mbamtray.exe is listed in the processes in the task manager, MBAMService.exe of course not. There is no other way than to reboot the pc to make Malwarebytes work again.

    What I fail to understand is, that if the Malwarebytes service doesn't start, I'm never able to to view HTML5 videos online (Firefox and Chrome), because I get the error message that my browser doesn't support the file format.  When Malwarebytes starts correctly, I have no problems with the same videos. I have reproduced this phenomenon many times, but I can't wrap my head around this correlation. :huh:

    When Malwarebytes starts up correctly, but hangs at "starting..." for the web protection module, I can usually fix it by terminating Malwarebytes and starting it again.

  2. As per instruction on how to post an issue:

    Description of the problem:

    The latest version of Malwarebytes 3 doesn't start up properly in about 30-40% when I start my desktop computer. 

    When it starts up, very often the web protection module is turned off, and can't be started (hangs at "starting..."). Rarely, maybe every 10th time Malwarebytes works correctly (starting up and all protection enabled). I never had an issue with MBAM 2.

    Operating system: Windows 7 SP 1 x64.

    Antivirus: Avast Pro 12.3.2280

    Service log, Farbar FRST and Addition attached.

     

    FRST.txt

    Addition.txt

    MBAMSERVICE.zip

  3. You appear to start Internet Explorer without add-ons.

    If you go to Start, and then type in the search field

    Internet Explorer

    what does show up?

    There should be 3 results as far as I know for a 64 bit system:

    Internet Explorer (64 bit)

    Internet Explorer

    Internet Explorer (without Add-ons)

    What you need to start is Internet Explorer from the above list.

  4. Welcome to the forums theold :)

    The extended download is a feature that Cleverbridge adds to each purchase of software as far as I know.

    What is important in the case of MBAM, is the license key. If you format your computer or have to re-install MBAM for any reason, you can just download the free version of MBAM, and register with your purchased license key.

  5. Hello and welcome to Malwarebytes toshi73

    If you think you are infected, here are the steps needed to get your computer cleaned....

    Please read the following so that you can begin the cleaning process:

    Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

    You have 3 Options that you can choose from as listed below:

    • Option 1 —— Free Expert advice in the Malware Removal Forum
    • Option 2 —— Paying customer -- Contact Support via email
    • Option 3 —— Premium, Fee-Based Support

    OPTION 1

    As we don't deal with malware removal in the
    General Malwarebytes' Anti-Malware Forum
    , you need to start a topic in the

    Malware Removal forum
    so a qualified helper can help you fix any malware related problems/infections you may have.

    • Please read and follow the
      , skipping any steps you are unable to complete.

    • After posting your new post, make sure under
      options
      , you select
      Track this topic
      and choose
      Immediate Email Notification
      ,

      so that you're alerted when someone has replied to your post.

    NOTE:
    Please do not post back to (bump) your topic within the first 48 hours.

    Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

    If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
      • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

        Or

      • You may send a Private Message to a Moderator asking for assistance.


    OPTION 2

    Alternatively, as a paying customer, you can contact the help desk at
    or
    .

    OPTION 3

    If you would like to use our
    Malwarebytes Premium Services
    , Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
    support site.

    Please be patient, someone will assist you as soon as possible.

    PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

  6. Welcome to the forums SJ3 :)

    Have you set the exclusions in Avira?

    Set Exclusions for Malwarebytes' Anti-Malware in Avira on 32 bit Windows Versions:

    1. Open Avira and click on Local Protection on the left
    2. Click on Realtime Protection
    3. Click on Configuration on the upper right
    4. Click the checkbox next to Expert mode on the upper left so that it is checked
    5. Under Guard, click the + next to Scan to expand the list
    6. Click on Exceptions
    7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
    8. In the browse window that opens, navigate to C:\Program Files\Malwarebytes' Anti-Malware
    9. Double-click on mbam.exe then click the Add button
    10. Repeat steps 7-9 for the following files:
      • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
      • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

    [*]Click on Apply

    [*]Close Avira's window

    Set Exclusions for Malwarebytes' Anti-Malware in Avira on 64 bit Windows Versions:

    1. Open Avira and click on Local Protection on the left
    2. Click on Realtime Protection
    3. Click on Configuration on the upper right
    4. Click the checkbox next to Expert mode on the upper left so that it is checked
    5. Under Guard, click the + next to Scan to expand the list
    6. Click on Exceptions
    7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
    8. In the browse window that opens, navigate to C:\Program Files (x86)\Malwarebytes' Anti-Malware
    9. Double-click on mbam.exe then click the Add button
    10. Repeat steps 7-9 for the following files:
      • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
      • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

    [*]Click on Apply

    [*]Close Avira's window

    Set Exclusions for Avira in Malwarebytes' Anti-Malware:

    • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
    • Click the Add button on the lower left
    • In the small browse window that opens, navigate to C:\Program Files and click once on Avira and click OK
    • Close Malwarebytes' Anti-Malware

    Please post back how it goes, thank you.

  7. Setting Exclusions for Malwarebytes' Anti-Malware in BitDefender 2011 Products:


    1. Open BitDefender
    2. Click Options and select Expert View
    3. Click on Antivirus on the left, then click on the Exclusions
    4. Click the checkbox next to Exclusions are disabled so that it says Exclusions are enabled
    5. Click the + on the upper right to add a new exclusion
    6. Ensure Exclude by file/folder path is set, then click Next
    7. Click Browse
    8. Click the + next to My Computer or Computer
    9. Click the + next to C:
    10. Click the + next to Program Files Note: In 64 bit Windows versions this will be C:\Program Files (x86)
    11. Click once on Malwarebytes' Anti-Malware and click on OK
    12. Repeat steps 5-9 and then click the + next to Windows
    13. Click the + next to System32
    14. Click the + next to drivers
    15. Click once on mbam.sys and click on OK
    16. Do the same for the following file:

      • C:\Windows\System32\Drivers\mbamswissarmy.sys Note: In 64 bit Windows versions this will be C:\Windows\SysWOW64\Drivers\mbamswissarmy.sys

    [*]click Next

    [*]click Finish

    [*]click Apply

    [*]In the Antivirus tab click on the Whitelist button on the bottom and add the following URL:

    data-cdn.mbamupdates.com

    [*]Click on Apply and then close the BitDefender window

    Setting Exclusions for BitDefender 2011 Products in Malwarebytes' Anti-Malware:


    • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
    • Click the Add button on the lower left
    • In the small browse window that opens, navigate to C:\Program Files and click once on BitDefender and click OK
    • Click the Add button on the lower left
    • In the small browse window that opens, navigate to C:\Program Files\Common Files and click once on BitDefender and click OK
    • Close Malwarebytes' Anti-Malware

    Post back if this solves the problem, thank you :)

  8. Welcome to the forums MilkMan :)

    Have you set the proper exclusions in your antivirus? The FAQ might be helpful: http://forums.malwarebytes.org/index.php?showtopic=10138

    If you have set the exclusions and it's still not working, please try the following:

    • Download and run mbam-clean.exe from here
    • It will ask to restart your computer, please allow it to do so very important
    • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
      • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
      • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
        Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

    Let us know how it goes, thank you.

  9. Hello firefox088,

    Yes, it's quite possible that the infection is the cause. I would recommend you let your pc check by an expert helper.

    Please read the following so that you can begin the cleaning process:

    Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult.

    You have 3 Options that you can choose from as listed below:

    • Option 1 —— Free Expert advice in the Malware Removal Forum
    • Option 2 —— Paying customer -- Contact Support via email
    • Option 3 —— Premium, Fee-Based Support

    OPTION 1

    As we don't deal with malware removal in the
    General Malwarebytes' Anti-Malware Forum
    , you need to start a topic in the

    Malware Removal forum
    so a qualified helper can help you fix any malware related problems/infections you may have.

    • Please read and follow the
      , skipping any steps you are unable to complete.

    • After posting your new post, make sure under
      options
      , you select
      Track this topic
      and choose
      Immediate Email Notification
      ,

      so that you're alerted when someone has replied to your post.

    NOTE:
    Please do not post back to (bump) your topic within the first 48 hours.

    Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

    If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
      • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

        Or

      • You may send a Private Message to a Moderator asking for assistance.


    OPTION 2

    Alternatively, as a paying customer, you can contact the help desk at
    or
    .

    OPTION 3

    If you would like to use our
    Malwarebytes Premium Services
    , Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
    support site.

    Please be patient, someone will assist you as soon as possible.

    PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

  10. Hello and welcome to Malwarebytes Chris

    If you think you are infected, here are the steps needed to get your computer cleaned....

    Please read the following so that you can begin the cleaning process:

    Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

    You have 3 Options that you can choose from as listed below:

    • Option 1 —— Free Expert advice in the Malware Removal Forum
    • Option 2 —— Paying customer -- Contact Support via email
    • Option 3 —— Premium, Fee-Based Support

    OPTION 1

    As we don't deal with malware removal in the
    General Malwarebytes' Anti-Malware Forum
    , you need to start a topic in the

    Malware Removal forum
    so a qualified helper can help you fix any malware related problems/infections you may have.

    • Please read and follow the
      , skipping any steps you are unable to complete.

    • After posting your new post, make sure under
      options
      , you select
      Track this topic
      and choose
      Immediate Email Notification
      ,

      so that you're alerted when someone has replied to your post.

    NOTE:
    Please do not post back to (bump) your topic within the first 48 hours.

    Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

    If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
      • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

        Or

      • You may send a Private Message to a Moderator asking for assistance.


    OPTION 2

    Alternatively, as a paying customer, you can contact the help desk at
    or
    .

    OPTION 3

    If you would like to use our
    Malwarebytes Premium Services
    , Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
    support site.

    Please be patient, someone will assist you as soon as possible.

    PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

  11. Hello and welcome to Malwarebytes pr2011

    If you think you are infected, here are the steps needed to get your computer cleaned....

    Please read the following so that you can begin the cleaning process:

    Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

    You have 3 Options that you can choose from as listed below:

    • Option 1 —— Free Expert advice in the Malware Removal Forum
    • Option 2 —— Paying customer -- Contact Support via email
    • Option 3 —— Premium, Fee-Based Support

    OPTION 1

    As we don't deal with malware removal in the
    General Malwarebytes' Anti-Malware Forum
    , you need to start a topic in the

    Malware Removal forum
    so a qualified helper can help you fix any malware related problems/infections you may have.

    • Please read and follow the
      , skipping any steps you are unable to complete.

    • After posting your new post, make sure under
      options
      , you select
      Track this topic
      and choose
      Immediate Email Notification
      ,

      so that you're alerted when someone has replied to your post.

    NOTE:
    Please do not post back to (bump) your topic within the first 48 hours.

    Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

    If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
      • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

        Or

      • You may send a Private Message to a Moderator asking for assistance.


    OPTION 2

    Alternatively, as a paying customer, you can contact the help desk at
    or
    .

    OPTION 3

    If you would like to use our
    Malwarebytes Premium Services
    , Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
    support site.

    Please be patient, someone will assist you as soon as possible.

    PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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