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jet

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  1. Thanks Porthos....Your resolution works! Firefox, thanks too! I really appreciate your time and help friends!
  2. Per your instructions Porthos: mbst-grab-results.zip
  3. Running Win7 Home Premium. Recently updated Malwarebytes to v4.0.4. So MWB is running in the tray, I double click it and it opens, I click the GEAR ICON(settings) and it goes back to the tray instead of presenting settings options. Secondly, when I log into my.malwarebytes website and click the SETTINGS link at the top I do not reach any settings. See image to see where it takes me.
  4. I exhausted all other options, those links and more, prior to sending a ticket. My second ticket was an amendment of my first that included my license purchase email from Cleverbridge. I presumed they would ask for it. I have been contacted now and a resolution is being worked on. I don't expect to get a immediate support response but after a week I decided to post here.
  5. I updated to v4.0.4. I am a long time user with 2 lifetime licenses. I sent 2 tickets 7 days ago with no response. Since the update, With Malwarebytes open, when I click the MY ACCOUNT button it takes me to the my.malwarebytes.com website. There it shows my OLD EMAIL address, that is inactive for a year since I changed ISPs, in the Sign In Email Field and a message at the top stating: "You have not set up your account. Please check your email for instructions to set up your account." Its impossible for me to check that email because, as stated, that email account no longer exists. Also I don't believe I've ever had a my.malwarebytes.com account in the first place. The only one I've had is for the forum. My two license's must be registered under my old email address with Malwarebytes system. So what I did was SIGN UP for a new account. I entered my info(Name, Email etc.) and logged in. Then I tried to Register my License's into that account but it won't accept them stating THE LICENSE'S are already registered(that would be with my non-existant old email address). So the solution is to somehow get my two license's transferred to my new email address/account. HELP! Malwarebytes Support Ticket 2793181 and Malwarebytes Support Ticket 2815196
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