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joscrete

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About joscrete

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  1. Other issues I have noticed are... these Accounts - what are they, and why are they on my Computer? I don't believe these are normal? Tell me if I am wrong... The only account I should have isn't listed... ==================== Accounts: ============================= Administrator (S-1-5-21-3850544036-2227188579-1660965557-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-3850544036-2227188579-1660965557-503 - Limited - Disabled) Guest (S-1-5-21-3850544036-2227188579-1660965557-501 - Limited - Disabled) HP (S-1-5-21-3850544036-2227188579-1660965557-1001 - Administrator - Enabled) => C:\Users\HP josli (S-1-5-21-3850544036-2227188579-1660965557-1002 - Limited - Disabled) WDAGUtilityAccount (S-1-5-21-3850544036-2227188579-1660965557-504 - Limited - Disabled)
  2. I am attaching the Log from the Clean Removal -- If you haven't found anything through the logs, can I copy paste my "Task Manager" for you to check out? Because I have a ton of things running without anything open... even the task manager is multiple pages long... so idk even how to Print Screen it on one page... so I will try it now. mb-clean-results.txt
  3. Hi Ron, So, I am 99% sure that I am using the "reply to this topic" button so if this doesn't show up as a reply - please accept my apology ahead of time. Anyways - it took me a little while to get the txt files to actually save because I just noticed that I have 3 different "desktop" locations... they are showing as Desktop, User HP Desktop, and User JosCrete Desktop... I know that when Staples setup my computer they had set up the User HP -- and we asked them to make it JosCrete. So, I am unsure why there are multiple users... ( I am assuming this results from the issues we are looking for... ) Anyways, I finally got them to show up. And have attached them for your review. Please let me know what you find. Thank you! Lianne FRST.txt Addition.txt
  4. Hi Ron, I apologize for the delay -- (my Malwarebytes Scan took 5 hours!). But anways -- I have attached logs for Steps 1 and 2. And I will work on 3 right now. Actually... regarding the FRST -- last time I tried downloading that program it had given me problems. I will PrintScreen the errors and attach as well. I took notes while running the scans... and this is what I got... 1. while running Step 1. I got a notification saying " Unauthorized changes blocked controlled folder access blocked C:\Program file...\mbam.exe from making changes to the folder %desktopdirectory%\. Real time protection off -- (wont stay on) 2. Downloaded program, no Terms of Use to accept... I think I might have already had this program installed. When I scanned it... there were 2 logs. S1 and C1. Trying to attach both. Thank you for all your help! Its been a long time since I've been this hopeful that my computer will be clean and working properly!! Thanks, Lianne Please let me know if something didn't upload properly or if I did something wrong. (like I said I am kind of new to forums). AdwCleaner[C1]Step 2 of 3.txt AdwCleaner[S1]- Step 2 of 3.txt Malwarebytes Step 1 of 3.txt
  5. I am new to this and I am desperate for some help. I have been dealing with the same, or some type of "virus" on every computer, phone and router I have, for at least 3 years now. The more research I do, the more I am starting to think it is a Rootkit. There is so much going wrong, that I don't even know where to begin describing it. I saw someone else wrote about the Web Protection not staying on, which is the most recent issue I've had, so figured I would start there. Please help me resolve whatever it is that has been infecting my devices forever! I appreciate all the help I can get... Thanks, Lianne
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