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JetWall

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About JetWall

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  1. Something odd that keeps happening is that I am getting pop-notifications that seem to be coming from Malwarebytes (specifically when I check my email). The most recent pop-up showed up after I upgraded to MB Premium and said that one of my real-time protection features was turned off. It said I could click on it to check my settings to re-enable it. Since the first pop-up appeared over my Windows clock and hidden icons tray I assumed it came from my PC and I clicked on it. However, that was when I encountered the rootkit problem and couldn't open MB after that. This time I opted to close my browser and opened MB manually to check for myself, only to find that all my settings are in fact enabled. So I'm not sure where that pop-up is coming from, but it certainly seems like click bait for malware.
  2. Ok, here are my results. MB-jan4thscan.txt AdwCleaner[C0].txt FRST.txt Addition.txt
  3. First time encountering rootkits, so apologies if I seem overly cautious. I ran into a Malwarebytes issue with regards to these rootkits and started a topic here: It was suggested to me that I start a topic on this part of the forum if I was still concerned about lingering and undetected issues. Since resolving that initial problem, I can now run Malwarebytes in regular mode and the scans come back clean. Attached is the first successful scan that found the rootkits, then post-quarantine FRST and Addtion logs, and lastly another MB scan post-quarantine. I am now considering upgrading to Premium but am hesitant to put any more personal credentials onto this machine. So any suggestions on how to best proceed from here would be greatly appreciated. rootkitsummary.txt FRST.txt Addition.txt 1stpostrootsummary.txt
  4. Here is the 1st scan in reg mode. 1stpostrootsummary.txt Definitely considering upgrading now. Would just be concerned submitting any more credentials to purchase the upgrade if I still have a rootkit problem. I seemingly don't according to the last 2 scans though.
  5. I use Safe Mode to download and run FRST and it never occurs to me to try and run Malwarebytes in Safe Mode. Anyway, thanks, Porthos. Was able to run Malwarebytes and found 5 threats. Should I be concerned about any of my passwords being compromised with these rootkits? rootkitsummary.txt
  6. Ok, I was able to download FRST in Safe Mode. I switched back to normal mode but then FRST wouldn't remain open. So I had to run that in Safe Mode as well. After I received the text documents from that scan I attempted to run mb-check while sitll in Safe Mode but it kept telling me it wasn't responding. Switched back to normal and noticed mb-check still created a results .txt file. I hope I did everything correctly so far. I am attaching the files. Let me know if it would be easier if I copied and pasted them to this post. Addition.txt FRST.txt mb-check-results.txt
  7. I will continue attempting to download the tools. Just found it really odd that the browsers are denying me access to the download link. My computer seems to be going out of it's way to prevent me from accessing Malwarebytes or any related troubleshooting help. Anyway, I am attaching the initial results. mb-clean-results.txt 2018-01-03 17:23:27.643 Warning!!! license key is empty. 2018-01-03 17:23:27.643 mb-clean:3.1.0.1031 @ Malwarebytes. All rights reserved. 2018-01-03 17:23:28.491 Malwarebytes self-protection module is not installed. 2018-01-03 17:23:28.491 Launching process:"C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe" /LOG /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\Hellbot\AppData\Local\Temp\Mbam3x.log" 2018-01-03 17:23:30.088 >>>>>> Starting 2nd phase cleanup for Malwarebytes version 3.3.1.2183 <<<<<< 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist. 2018-01-03 17:23:30.088 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist. 2018-01-03 17:23:30.603 Trying to delete path C:\ProgramData\Malwarebytes\ 2018-01-03 17:23:30.603 Cannot delete path C:\ProgramData\Malwarebytes\, reason:(The system cannot find the path specified.(error=3)) 2018-01-03 17:23:30.603 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\ 2018-01-03 17:23:30.603 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3)) 2018-01-03 17:23:30.603 Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\ 2018-01-03 17:23:30.603 Trying to delete file or folder: C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll 2018-01-03 17:23:30.603 Failed to delete C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll, reason:(Access is denied.(error=5)) 2018-01-03 17:23:30.603 Trying to delete file or folder C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll on reboot 2018-01-03 17:23:30.603 Trying to delete file or folder: C:\Program Files\Malwarebytes\Anti-Malware\ 2018-01-03 17:23:30.603 Failed to delete C:\Program Files\Malwarebytes\Anti-Malware\, reason:(The directory is not empty.(error=145)) 2018-01-03 17:23:30.603 Trying to delete file or folder C:\Program Files\Malwarebytes\Anti-Malware\ on reboot 2018-01-03 17:23:30.603 Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService 2018-01-03 17:23:30.603 Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService 2018-01-03 17:23:30.603 --------BEGINNING OF THE UNINSTALLER LOG FILE ---------- 2018-01-03 17:23:28.555 Log opened. (Time zone: UTC-05:00) 2018-01-03 17:23:28.555 Setup version: Inno Setup version 5.5.8 (u) 2018-01-03 17:23:28.555 Original Uninstall EXE: C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe 2018-01-03 17:23:28.555 Uninstall DAT: C:\Program Files\Malwarebytes\Anti-Malware\unins000.dat 2018-01-03 17:23:28.555 Uninstall command line: /SECONDPHASE="C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe" /FIRSTPHASEWND=$5026C /LOG /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\Hellbot\AppData\Local\Temp\Mbam3x.log" 2018-01-03 17:23:28.555 Windows version: 6.1.7601 SP1 (NT platform: Yes) 2018-01-03 17:23:28.555 64-bit Windows: Yes 2018-01-03 17:23:28.555 Processor architecture: x64 2018-01-03 17:23:28.555 User privileges: Administrative 2018-01-03 17:23:28.555 64-bit install mode: Yes 2018-01-03 17:23:28.555 Created temporary directory: C:\Users\Hellbot\AppData\Local\Temp\is-HF10R.tmp 2018-01-03 17:23:28.571 Uninstalling service 2018-01-03 17:23:29.900 Installed service, result 0 2018-01-03 17:23:29.900 Uninstall service complete 2018-01-03 17:23:29.915 Uninstall from Security Center , result 0 2018-01-03 17:23:29.931 Removing mbshlext.dll 2018-01-03 17:23:29.931 Spawning 64-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /u /s "C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll" 2018-01-03 17:23:29.946 Remove mbshlext.dll on reboot 2018-01-03 17:23:29.946 Starting the uninstallation process. 2018-01-03 17:23:29.993 Deleting file: C:\Users\Public\Desktop\Malwarebytes.lnk 2018-01-03 17:23:30.009 Deleting file: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Uninstall Malwarebytes.lnk 2018-01-03 17:23:30.009 Deleting directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes 2018-01-03 17:23:30.009 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.040 Deleting file: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\Malwarebytes.lnk 2018-01-03 17:23:30.040 Deleting directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\zlib.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ssleay32.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\libeay32.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\7z.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbae.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\SelfProtectionSdk.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\SelfProtectionShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\rtp.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\RtpShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Swissarmy.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\SwissarmyShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MwacLib.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MwacSdkShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MBAMCore.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MBAMShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\arwlib.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ArwSdkShim.dll 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbae-api-na.dll 2018-01-03 17:23:30.040 Deleting file: C:\Windows\system32\drivers\mbae64.sys 2018-01-03 17:23:30.040 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbae64.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\AeShim.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ActionsShim.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Actions.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\SPControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\UpdateControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\AEControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\TelemetryControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ScanControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\RTPControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\PoliciesControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MWACControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\LicenseControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\CloudControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\CleanControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ArwControllerImpl.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_bg.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_sk.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_sl.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_hr.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_ro.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_ko.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_zh_TW.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_cs.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_hu.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_ja.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_fi.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_no.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_da.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_sv.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_es.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_ru.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_pt_PT.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_pt_BR.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_pl.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_nl.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_it.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_fr.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_de.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_en_US.qm 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Languages\lang_en_GB.qm 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\Languages 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick.2\qtquick2plugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick.2\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick.2\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick.2 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Window.2\windowplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Window.2\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Window.2\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Window.2 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\PrivateWidgets\widgetsplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\PrivateWidgets\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\PrivateWidgets\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\PrivateWidgets 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Layouts\qquicklayoutsplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Layouts\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Layouts\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Layouts 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Extras\qtquickextrasplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Extras\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Extras\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Extras 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\Private\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\Private\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\Private\dialogsprivateplugin.dll 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\Private 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs\dialogplugin.dll 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Dialogs 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\Styles\Flat\qtquickextrasflatplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\Styles\Flat\qmldir 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\Styles\Flat 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\Styles\qmldir 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\Styles 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\qtquickcontrolsplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick\Controls 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQuick 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQml\Models.2\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQml\Models.2\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtQml\Models.2\modelsplugin.dll 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQml\Models.2 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtQml 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\settings\qmlsettingsplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\settings\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\settings\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\settings 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\folderlistmodel\qmlfolderlistmodelplugin.dll 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\folderlistmodel\qmldir 2018-01-03 17:23:30.056 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\folderlistmodel\plugins.qmltypes 2018-01-03 17:23:30.056 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs\folderlistmodel 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\Qt\labs 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\Qt 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\scenegraph\softwarecontext.dll 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\scenegraph 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\platforms\qwindows.dll 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\platforms 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qwebp.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qwbmp.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qtiff.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qtga.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qsvg.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qjpeg.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qico.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qicns.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qgif.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\imageformats\qdds.dll 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\imageformats 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\iconengines\qsvgicon.dll 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\iconengines 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\msvcr120.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\msvcp120.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\qml_winextras.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\qmldir 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\plugins.qmltypes 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\JumpListSeparator.qml 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\JumpListLink.qml 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras\JumpListDestination.qml 2018-01-03 17:23:30.071 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware\QtWinExtras 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5WinExtras.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Widgets.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Svg.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Quick.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Qml.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Network.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Gui.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbshlext_proto 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\suhlpr.dll 2018-01-03 17:23:30.071 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\changes.txt 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\config 2018-01-03 17:23:30.071 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\logs 2018-01-03 17:23:30.071 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService 2018-01-03 17:23:30.071 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes 2018-01-03 17:23:30.071 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\AeDetections 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\ArwDetections 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\clean.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\AeConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\ArwControllerConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\CleanControllerConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\CloudConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\LicenseConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\MwacControllerConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\PoliciesConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\RtpConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\ScanConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\SpConfigFile.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\TelemCtrlConfig.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\telemetry.json 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\config\UpdateControllerConfig.json 2018-01-03 17:23:30.071 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\config 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\dbmanifest.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\dbmanifest2.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\dbupdate.log 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\dynconfig.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\exclusions.txt 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\Actions.dll 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\clean.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\dbmanifest.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\dbmanifest2.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\dynconfig.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\exclusions.txt 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\MBAMCore.dll 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\mbdigsig.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\mbdigsig2.dat 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\prot.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\rdefs.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\rules.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\scan.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\tids.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\wprot.mbdb 2018-01-03 17:23:30.071 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\lkg_db\wprot2.mbdb 2018-01-03 17:23:30.087 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\lkg_db 2018-01-03 17:23:30.087 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.LOG 2018-01-03 17:23:30.087 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\logs 2018-01-03 17:23:30.087 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\mbdigsig.dat 2018-01-03 17:23:30.087 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\mbdigsig2.dat 2018-01-03 17:23:30.087 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\MwacDetections 2018-01-03 17:23:30.087 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\prot.mbdb 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\rdefs.mbdb 2018-01-03 17:23:30.088 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\RtpDetections 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\rules.mbdb 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\scan.mbdb 2018-01-03 17:23:30.088 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService\ScanResults 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\tids.mbdb 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\wprot.mbdb 2018-01-03 17:23:30.088 Deleting file: C:\ProgramData\Malwarebytes\MBAMService\wprot2.mbdb 2018-01-03 17:23:30.088 Deleting directory: C:\ProgramData\Malwarebytes\MBAMService 2018-01-03 17:23:30.088 Deleting file: C:\Program Files\Malwarebytes\Anti-Malware\ServiceConfig.json 2018-01-03 17:23:30.088 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware 2018-01-03 17:23:30.088 Failed to delete directory (145). Will retry later. 2018-01-03 17:23:30.088 Deleting Uninstall data files. 2018-01-03 17:23:30.603 Deleting directory: C:\ProgramData\Malwarebytes 2018-01-03 17:23:30.603 Deleting directory: C:\Program Files\Malwarebytes\Anti-Malware 2018-01-03 17:23:30.603 Failed to delete directory (145). 2018-01-03 17:23:30.603 Uninstallation process succeeded. 2018-01-03 17:23:30.603 Removed all? Yes 2018-01-03 17:23:30.603 Need to restart Windows? No 2018-01-03 17:23:30.603 Log closed. 2018-01-03 17:23:31.912 --------END OF LOG FILE ---------- 2018-01-03 17:24:09.259 >>>>>Starting post reboot phase cleanup for Malwarebytes version 3.3.1.2183 <<<<<<<<. 2018-01-03 17:24:09.259 Trying to delete REG key: HKCU\SOFTWARE\Malwarebytes 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist. 2018-01-03 17:24:09.259 HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist. 2018-01-03 17:24:10.178 Trying to delete path C:\ProgramData\Malwarebytes\ 2018-01-03 17:24:10.178 Cannot delete path C:\ProgramData\Malwarebytes\, reason:(The system cannot find the path specified.(error=3)) 2018-01-03 17:24:10.178 Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\ 2018-01-03 17:24:10.178 Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3)) 2018-01-03 17:24:10.178 Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\ 2018-01-03 17:24:10.178 Trying to delete file or folder: C:\Program Files\Malwarebytes\Anti-Malware\ 2018-01-03 17:24:10.178 Failed to delete C:\Program Files\Malwarebytes\Anti-Malware\, reason:(The directory is not empty.(error=145)) 2018-01-03 17:24:10.178 Trying to delete file or folder C:\Program Files\Malwarebytes\Anti-Malware\ on reboot 2018-01-03 17:24:39.266 Malwarebytes v3.x was installed successfully. 2018-01-03 17:24:39.266 Launching process:"C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe" 2018-01-03 17:24:43.790 --------END OF LOG FILE ----------
  8. Thanks for the reply. I downloaded and ran the mb-clean tool. The program was reinstalled but it did not correct the issue. I then attempted to download FRST through the link provided but the browser crashes before I can download the recovery tool. No matter what browser I use it crashes as soon as I click on the link. Should I post the mb-clean results file anyway?
  9. FIrst I should note that I am running the free version of Malwarebytes. I received a notification that Malwarebytes detected an issue through my Windows 7 pop-up notification tray. When I clicked on it to see the status of Malwarebytes and the "issue" nothing happened. Now when I attempt to run Malwarebytes the program won't open. A quick Google search led me to Chameleon but that doesn't seem to be helping either. No matter what icon I click on provided in the zip file I can't see the Chameleon program I've seen in screenshots that shows the different Tests. I click on each one and a DOS window appears attempting to either download Malwarebytes or scan. The best result I've had was Chameleon successfully downloading and installing Malwarebytes once more but the issue persists. The program will not open. I wouldn't be surprised if there is some user error behind troubleshooting this issue, but any help would be greatly appreciated.
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