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PeterBG

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About PeterBG

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  1. Wanted to add detail for the record: Machine crashed again today. Here is what I sent in to the Dell technical queue: Hi Sameer, Thank you for your help last night. This machine blue screened again at 3:52 today. This time, all of the Windows background, start menu, etc. disappeared. I had clicked to open a network share and File Explorer hung. A minute later the background went blue. I closed all the open windows hoping the system would come back, but it didn't after 10+ minutes so I cold rebooted using the power button. Malwarebytes did show usiing CTRL+ALT+DEL
  2. FYI - I had a Dell premium support specialist take a deep dive on the system last night. He of course wanted me to uninstall Malwarebytes (we didn't). He did make a number of other changes / updates to things. I'm not sure that any were related to our BSOD issue, but I'm going to let the system be for a few days and see if it dies again or not. Among other things, he removed the remnants of a McAfee install that came as bloatware on the system. He thought this was a likely culprit.
  3. System crashed again with the same blue screen warnings. This was a couple hours ago and the minidump directory is empty now. How do I find whether the TAP driver is compatible with Windows 10? I've looked / searched but don't see any compatibility list. I did find these items in the event log just before the BSOD: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID {316CDED5-E4AE-4B15-9113-7055D84DCC97} to the user XPS-15-PG\peter SID (S-1-5
  4. Hi usasma and thank you for the detailed response! 1. system blue screen again today, same message, etc. (this was before I took any of the steps you suggested) 2. I updated the TAP driver from v9.0.0.9 to v9.0.0.21 - while it may have been off during the tests I ran and sent, I do use a VPN software that uses this and I think it may be the culprit. 3. the system is brand new, so the OS was installed by the manufacturer. I assume it was a clean install on the date you noted. 4. windows update is current 5. I checked Dell's site and found a BIOS and other driver updat
  5. Here it is finally SysnativeFileCollectionApp.zip
  6. The BSOD dump is still running. Well over an hour. I don't have confidence that it will ever complete.
  7. Hi, On a new XPS 15 (about a week old). Just had a couple browsers open, a couple RDC sessions. Windows 10. This is actually the second occurrence. The first the laptop simply froze up entirely. NOTE: the system did not actually restart automatically after the blue screen. Files: 1. Sysnative BSOD Dump - how long is this supposed to take? Been running 25min+ with "Waiting for Tasks to complete" message. 2. Permon - attached 3. BSOD screen shot - attached I'll run the other the other tests you suggested in the posting rules and add to this if any
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