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BHowett

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Posts posted by BHowett


  1. Hello and welcome to malwarebytes! My name is BHowett and I will be helping you to get sorted if you still need help.

    Sorry for the delay, but when users reply to you that are not allowed to it leaves the appearance that your getting help even though your really not.

    Please do the following if you still need help, or just let me know if you already took care of it


  2. Hi dmumper,

    Well done, your log appears clean :)

    Now lets uninstall Combofix:

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the /u, it needs to be there.
      CF_Cleanup.png

    ===============================================

    Click Here to download OTC

    Double-click OTC.exe to run it.

    Click the Clean up button

    Click Yes to the reboot.

    Now delete any logs that you have left over on your desktop.

    ===============================================

    For some useful tips on staying clean, along with links to some freeware to help, have a look at this page.

    To find out more information about how you got infected in the first place, you can read this article.

    ===============================================

    Follow this list and your potential for being infected again will reduce dramatically.

    Thanks for letting us help you!


  3. Hello mylasthope, and welcome to Malwarebytes! My name is BHowett and I will be helping you to get sorted. If for any reason you do not understand any of the instructions, or are just unsure then please do not guess , simply post back with your question, and we will go through it again.

    the log you posted is a HijackThis log not a MBAM log (not sure witch one you ment to post), so lets start fresh and get a new look at things. Please do the following...

    ATF Cleaner

    Please download ATF Cleaner by Atribune.

    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.

    If you use Firefox browser

    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser

    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    Click Exit on the Main menu to close the program.

    For Technical Support, double-click the e-mail address located at the bottom of each menu.

    ===============================================

    Malwarebytes' Anti-Malware

    if you already have MBAM on your system don't worry about downloading it, just update it and run it again.

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.

    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

    ===============================================

    ComboFix

    Please download ComboFix from Here or Here

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Do not mouse-click Combofix's window while it is running. That may cause it to stall.

    ===============================================

    Needed in your next reply:

    Malwarebytes log

    Combofix log

    And let me know how things are running ;)


  4. Hi JoeInOburg,

    Well done, your log appears clean... the only bad things found are already in quarantine or system restore, and the next step will take care of cleaning those out.

    Now lets uninstall Combofix:

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the /u, it needs to be there.
      CF_Cleanup.png

    ===============================================

    Click Here to download OTC

    Double-click OTC.exe to run it.

    Click the Clean up button

    Click Yes to the reboot.

    Now delete any logs that you have left over on your desktop.

    ===============================================

    For some useful tips on staying clean, along with links to some freeware to help, have a look at this page.

    To find out more information about how you got infected in the first place, you can read this article.

    ===============================================

    Follow this list and your potential for being infected again will reduce dramatically.

    Thanks for letting us help you!


  5. Hi johnnyt,

    Well done, your log appears clean... the only bad things found are already in quarantine or system restore, and the next step will take care of cleaning those out.

    Now lets uninstall Combofix:

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the /u, it needs to be there.
      CF_Cleanup.png

    ===============================================

    Click Here to download OTC

    Double-click OTC.exe to run it.

    Click the Clean up button

    Click Yes to the reboot.

    Now delete any logs that you have left over on your desktop.

    ===============================================

    For some useful tips on staying clean, along with links to some freeware to help, have a look at this page.

    To find out more information about how you got infected in the first place, you can read this article.

    ===============================================

    Follow this list and your potential for being infected again will reduce dramatically.

    Thanks for letting us help you!


  6. Washing Your Cat

    Some people have the misconception that cats never have to be bathed. That somehow they "lick" themselves clean. Well contrary to this popular belief, cats do NOT have some enzyme in their saliva that resembles Tide (with or without bleach).

    Cats, like their nemesis, the dog, do get dirty and have a variety of odors, from smelling like the outhouse where you camped last year to the same odor as your dog's breath. (Remember, your dog will try to eat anything.) Now we all know that cats HATE water. And we know that giving the cat a sedative to ease this process of a bath is out of the question.

    So, the best approach is both sneaky and direct. Remember now, this is not the dumb dog who can be led to tub with lies and a trail of Kibbles and Bits.

    Although your cat has the advantage of smarts, quickness and total lack of concern for you, you have the advantage of size, strength, and the ability to wear protective garments.

    1. First, dress for the occasion. A 4-ply rubber wet suit is suggested, along with a helmet, face mask and welders gloves.

    2. A Bathtub with a glass enclosure is preferred to the one with a shower curtain. A frenzied cat can shred one of these in about 3.5 seconds.

    3. Have the Kitty Bubbles and towel in the enclosed bathtub area before hand. No, blow drying the cat after the bath is not suggested.

    4. Draw the water, making it a little warmer than needed as you still need to find the cat. Position everything strategically in the shower, so you can reach it even if you are face down or prone in the tub.

    5. Find your cat. Use the element of surprise. Pick the cat up, nonchalantly as if you were simply carrying him/her to the supper dish. No need to worry about the cat noticing your strange attire, the cat barely notices you anyway.

    6. Once you and the cat are inside the bathroom, speed is essential. In one single liquid motion, shut the door to the bathroom, step into the shower, close the sliding doors, and drop the cat into the water. While the cat is still in a state of shock, locate the Kitty Bubbles and squirt whatever part of him is above the water line. You have just begun the wildest 45 seconds of your life. Remember that cats have no handles and add the fact that he now has soapy fur. His state of shock has worn off and he's madder than a wet hornet.

    7. As best, you can, wearing welder's gloves, try to field his body as he catapults through the air toward the ceiling. If possible, give another squirt of Kitty Bubbles with his body now fully exposed.

    8. During the 5 seconds you are able to hold onto him, rub vigorously. No need to worry about rinsing. As he slide down the glass enclosure into the tub, he will fall back into the water, rinsing himself in the process.

    9. Only attempt the lather and rinse process about 3 times. The cat will realize the lack of traction on the glass by then and will use the next attempt on the first available part of you.

    10. Next, the cat must be dried. No, this is NOT the easiest part. By this stage, you are worn out and the cat has just become semi-permanently affixed to your right leg. We suggest here that you drain the tub and in full view of your cat. reach for the bottle of Kitty Bubbles.

    11. If you have done step 10 correctly, the cat will be off your leg and hanging precariously from your helmet. Although this view of the cat is most disgusting, he will be in a much better position for wrapping the towel around him.

    12. Be sure cat is firmly wrapped in towel before opening tub enclosure. Open bathroom door, put towel wrapped cat on floor and step back quickly, into tub, if possible, Do not open enclosure until all you can see is the shredded towel.

    13. In about 2 hours it will be safe to exit the bathroom. Your cat will be sitting out there somewhere looking like a small hedgehog while plotting revenge.

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