chrisban35

This is very frustrating! I'm a Malwarebytes fan, and I am certainly an Iobit fan! - Your excuse can longer be that iobit uses pup files. This is a known entity that has a long standing record of producing quality products. These exclusions should already, by courtesy, be "excluded" from Malwarebytes. We all know the reason they're not, and this brings up the question of ethical practices. Sure, they may be a competitor. You may already have a friendly relationship with AVG's new tools, or some other PC Fix tools provider. But in truth, aren't you just as interested in being loyal to your own base? Those who like your product, but also want to use iobit? You're not just just alienating iobit, you're alienating "your own fans(potential clients)"! It's not like their files are constantly changing, or their software hasn't popped up on your radar, or that people like me haven't written before about this problem... It's that you don't want to do anything about it. Which leaves me with a real problem. You want me to "trust you" as a provider of quality products, yet within your own offering you "exclude" others with a selfish intent. It's time to bury a hatchet and place iobit's files in exclusion of your filter search! I'm tired of my clients constantly calling me because you consistently change back to showing these files as threats, when you know they absolutely are NOT threats! Fix this! because it's more damaging to "your" image, than it is to theirs!

I'm sure some respond with defensive negativity because they want to hear what they want to hear. I assure you, I did not post that response with the same type of aggressive demeanor. I was merely stating that my illustration showed I had already attempted to make it an exclusion. Where I failed was in explaining that I had also used the "always ignore" option, which is why I then went and added them to "exclusions" in the hopes that would fix the problem. Also, we'll just have to agree to disagree on whether or not it's truly a PUP or not. But, whether it is or not, you and I both know that's not why it continues to appear. As you mentioned, those steps "should" resolve the issue of them popping back up in my scans. Yet, they still do every time. I will run another scan now and then post that scan result. Which of course will be "after" I have followed your above mentioned tasks again...

Thank you for clarification, and I apologize for not adding or clarifying myse,f that I have followed these procedures as I am a longstanding user of Malwarebytes, and a fan, as mentioned. But they're still showing up. My question might relate more to upgrades or updates? Does Malwarebytes see the file as a "different" or "new" file if the file name is the same, but the size or content has changed? That is the only conclusion I could think of where it would be popping back up in my scans... Your thoughts?

With respect, I believe some responses here are just quickly browsing and dropping template answers without fully reading or comprehending the original post. Clearly my illustration shows they are "exclusions" and yet still showing up in scans.

Very interesting defensive posture... No one is saying they don't "detect" it... Perhaps you should reread the original post. It clearly states that I am asking "why" they continue to show back up once I've put them in the "Exclusions" category.......

Yes, of course.... Please see my attached pic it clearly shows the exceptions, and these are the same ones that pop up every time.

I'd like to thank those who have responded and am wondering why Malwarebytes or one of the professionals who represent this product has not responded. I know the delicate matter with this subject, but it's one that needs to be had. Both products will continue to have success and so both products will eventually need to learn how to coexist. That's the baseline of my concern here, and the fact I have to constantly pull out these files during a scan of my system, or my client's system.

If you look at the illustration I posted with this initial posting, you'll see they are listed as an "exclusion" yet continue to show up each and every time I run the scan.

I've been with them for many years and I've never received any emails. I actually refer them to all my clients and I've yet to hear this complaint.

Too funny! - You can't go back to your topic and update a misspelled word?? Who on earth would CARE about such a edit?? That really speaks volumes here...

Guys, I rarely make comments because in truth, the usually NEVER result in a positive outcome. People who WANT to continue doing what they're doing, do so any way... However, my frustration right now is trying to run Malwarebytes, a trusted source of mine, with iobit products, another "trusted" source of mine! I've even added their information in the "exclusions" tab, yet you continue to bring their products to your scan list every single time. Including the "exact" file listed in the exclusions..... The only conclusion one can draw from such acts, is that you "absolutely" have a campaign against iobit products. As an IT professional, I've used their products almost since they first hit the internet around 2006 or so. As someone who is a military veteran, and a strong "anti-China" advocate, it might seem odd that I'm in support of this organization, but to date, there products have proven to be very effective and without incident. So why are so many antivirus, anti-malware companies attempting to thwart this great company? I can imagine this is a very delicate subject. I'm very aware of the ongoing legal battles with some other entities, like AVG for example. But, I think enough is enough. So my question still stands in accordance with the actual topic here... Why are you still showing me these key files during a scan, when they are clearly listed in my exclusions preferences? Thank you in advance for any "true comments" concerning this issue. Those who post irrelevant argument based upon their own personal like or dislike, will simply be ignored. I am looking for some kind of true explanation/justification for including their content in my scans. Again, I am a big fan of Malwarebytes and will continue to be one. But, I am also a fan of Iobit and need to find some kind of common ground here. If you provide adequate information, that proves they are a threat, I'll gladly listen..