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webbieadmin

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About webbieadmin

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  1. Ditto! And when all you've got is a frozen system, who and where is the clue that Malfunctionbytes is the culprit?? After multiple reboots and running WINSRT scanner, the process of elimination showed that only this junk release could be at fault. Oh, and having a second system handy that WASN'T running Malfunctionbytes helped a lot! As it is, I'm still sitting here with 1.0.whatever fix installed and web protection still cannot be activated. And everyone's gone home!
  2. I just got to see this, since I don't camp on these kinds of group grope support sites unless I'm having issues (like today's non-fix of a system-killing Malfunctionbytes release) and my login is set for email notification, which I never got...so, sorry for the delay. Well, Gonzo...as a "technical writer", something like the non-link I graphically presented should really get your hackles up. An after-the-fact explanation of what one should REALLY do instead of trying a dead end that should have long since been removed, well, I'm a bit surprised that you find no issue with it. Asking new users like me to be so intuitive as to ignore a non-working link in favor of...whatever...strikes me as a bit presumptuous in the very least. Oh, and for the record, that non-linking link is still there, doing nothing and going nowhere. A quick study of HTML 101 and even the low person on the pole could <!-- comment it out -->. I too was a tech writer/editor/translator/support manager for some 30 years, so I'm kinda conditioned to run up flags for misleading/false user info. But then, I was brainwashed into trying to see things from the customer/user viewpoint. I guess times have changed, eh... Cheers! Webbie in CO
  3. Well, here we are some hours and "fix" (ha, ha) 1.0.3084 later and nothing's changed. Web protection is still nowhere to be found. Thanks, "Malfunctionbytes". And yes, I've rebooted. Where do I go to claim my $40 refund and how do I remove this offal from my systems? Oh, and you may want to do a quick study on something called "Beta testing #101" before you foist this kind of crap on people next time...
  4. "As a new user trying to understand Malwarebytes' scheme, I went looking for "support" on the main webpage and got "support.malwarebytes.com" with the following hopeful means to support:: ...So I clicked on "Log in" where I got: Eventually, out of desperation, I stumbled onto another page called "...support.malwarebytes.com/community/consumer" -- also with the same dead-end "Log in..." to the same "coming soon" thing. But wa-a-ay down below I found "Still need help?/Ask the forums" leading to the group grope forum...obviously, since here I am. My point is, reading that support is "...open to all users" when there's nothing there but a dead end, well... . And this little dead-end dilemma doesn't exactly inspire confidence - particularly since I was desperately trying to rescue my account access which someone in support had decided to make inaccessible to me with an unnecessary "reset your password" email sequence. I've managed to recover the account access, but please keep in mind that since you offer no phone support, this kind of "going nowhere" dead end is all one can find without much anxious burrowing. FWIW... Webbieadmin in CO
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