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About j_french

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  1. Hello Our customers are stating that, "The Malware Anti-Exploit service is taking too long to start. Please reboot your computer to restart protection.” We are running version Malware Anti-Exploit Thank You Janet
  2. Hi, The delay to populate the available printers occurs in all of the MS Office 0365 applications in the Windows 10 1709, 1809 environment. Are there recommended settings or whitelistings for the Malwarebytes anti-ransomware, anti-exploit, anti-malware in the Windows 10 1709, 1809 environment running MS Office 0365? I believe that the VDI team will be installing MS WIndows 10 and then add the applications to determine which application might be causing an issue. Thanks, Janet
  3. Hi In virtual environment (Virtual Desktop Infrastructure (VDI), and Persistent VDI (PVDI) ) there seems to be a 6 second delay when trying to print. When you are in MS Word and select print it is taking an additional 6 seconds for the printer list to appear in order to select a printer. When Malwarebytes (anti malware, anti exploit, anti ransomware) are removed from the VDI or PVDI no delay occurs. When we removed the malwarebytes suite and then select printers, the printer list populates normally without any delays. We are wondering if there are any services that we need to whitelist or allow in the Malware suite of applications for the Windows 10 1709 & 1809 environment with 0365 MS office Suite applications? Thank You Janet
  4. Hi We have a policy to scan both the persistent VDI and physical desktops 2 times a week after business hours at 8pm. However, we had the full scan start in the middle of the day on the PVDI's, even though it was scheduled to start at 8pm. We cant have the scans go during the middle of the business day to interrupt the business process. The policy has been in place for a log time but all of a sudden the full scan was starting to run at 12pm on all PVDI's instead of the scheduled scan time of 8pm on all PVDI and physical desktops. According to the logs: ServiceName MBAMSwissArmy ImagePath C:\Windows\system32\drivers\MBAMSwissArmy.sys ServiceType kernel mode driver StartType demand start A service was installed in the system. Service Name: MBAMSwissArmy Service File Name: C:\Windows\system32\drivers\MBAMSwissArmy.sys Service Type: kernel mode driver Service Start Type: demand start How do we ensure that the scheduled scans run after business hours? What would make the full scan start in the middle of the day on the PVDI's when it is outside of the maintenance window? Is there a way to do a policy just for the PVDI and a subset IP address range? Thanks Janet
  5. I'm not able to get to the url. The url takes me to a log in page. When I search for documents, 1161 doesn't appear. Thanks,
  6. Hi I noticed with the new Malwarebytes update that it now has Anti Ransomware. I noticed that if you right click on the Anti Ransomware it has the option to "stop protection". Is there a way to disable that, so customers can't click on that and disable the application? We would like our customers to not have the option to disable or stop protection of the anti ransomware. I dont see the option in the management console to not have the "stop protection" enabled on the Anti Ransomware. Thanks
  7. Kevin, Our systems currently have: Malwarebytes Managed Client 1.8..0.3443. Installation: C:\Program Files x86\Malwarebytes Anti Malware, Malwarebytes Anti Exploit, Malwarebytes Managed Client When I run the msi to upgrade the endpoint to version 1.9 I get: Malwarebytes' Managed Client 1.9.3671, Malwarebytes' Managed Client, Malwarebytes Anti Exploit version; Malwarebytes Anti Ransomware update package 1.1.185, Malwarebytes Anti Malware If I uninstall Malwarebytes' Management Client by command in batch file msiexec /x {xxxx} and then do the installation msiexec /i of the 1.9 version the Malwarebytes Managed Client is 1.9.3671; Malwarebytes Anti Exploit version; Malwarebytes Anti Ransomware update package 1.1.185, but no anti malware. However no Malwarebytes Anti Malware is installed. The installation looks alright, expect that the endpoint has Malwarebytes' Managed Client 1.9.3671, and Malwarebytes' Managed Client showing in control panel program and features. Whats the recommended process of updating our endpoints with remote measures to the latest version 1.9? We have update the servers, management consoles, and generated the msi package that we can deploy with SCCM. Do we need to do the cleanup utility first (no restart), and then the 1.9 installation? Does the 1.9 contain all needed files, so that if I did do the cleanup utility first, and then the 1.9 installation that the endpoint would have all needed files? Thank You!
  8. Hi We updated our server and our management consoles to the newest version of Malwarebytes 1.9. I generated an msi to update our endpoints from the server. I put a SCCM applcation together to install the Malwarebytes onto the endpoints. However this msi doesn't replace the existing Malwarebytes 1.8 on the system, but instead installs an additional version 1.9 So, the systems have both 1.8 and 1.9 version. I was just going to do the uninstall of the Malwarebytes 1.8 with the msiexe /x command, and then do the malwarebytes 1.9 msiexe /i command to install the newest version. But I do that hte application doesn't seem to fully install. It seems when the msi gets installed it isn't showing the "M" in the taskbar. Also the C:\Program Files (x86)\Malwarebytes' Anti-Malware\ folder only contains mbabmext.dll file. The anti-ransomware and the anti-exploit seem to be installed successfully, but the anti-malware seems not to be fully installed. What are the recommended steps of updating the endpoints to this newest version through SCCM methods (remote measures)? Does the msi need to be copied locally? Or can I in a script point to the msi on the network server? Thanks :0)
  9. Hi We have updated the Malwarebytes Server and Malwarebytes management console. We generated the msi with all of the standard defaults for the client package. When I ran the clientsetup.msi onto a machine that had Malwarebytes Managed Client v1.8 the installation installed another application the Malwarebytes Managed Client v1.9. I was under the impression that this installation updated and replaced the existing client, so that there wouldn't be 2 versions of Malwarebytes Managed Client. The machine now has both Malwarebytes Managed Client v1.9 and Malwarebytes Managed Client v1.8 installed. Is there an command line switch that we need to use so that when we use SCCM to silently deploy this msi, so that the installation just replaces the current version with the new version on the system? We would like to not have both Malwarebytes Managed Client v1.9 and Malwarebytes Managed Client v1.8 installed on the endpoints. We would like to deploy the msi through an SCCM application to systems that have the version 1.8 running, and just replace that version with this new version. Thank You
  10. Hi, I recieved a notification that there was an update for the Malwarebytes Endpoint Security v1.9. However, that download doesn't include a separate msi package for the Malwarebytes Management Console. Where and how do obtain the new update for the Malwarebytes Management Console? The Malwarebytes Endpoint Security files didn't seem to contain the separate msi just for hte Malwarebytes Management Console. We have pcs that are just running the console and we dont want to install all of the sever software (IIS) on those pcs. Thanks, Janet
  11. Hi Kevin, I've installed it on a third server with the same results and error message. I removed malwarebytes from one server, no restart, and installed malwarebytes anti malware and anti-exploit, and got the same results and error message. None of these servers have had malwarebytes previously installed. Thanks malwarebytes error.docx
  12. Hi I put Malwarebyte Anti-Malware, Malwarebytes Anti-Exploit on one of our servers. The application successfully installs. However, when I try to update the database engine I get an error message stating Program_Error_Updating(11001,0,Host not found). I'm able to ping from the server successfully. Thanks Malwarebytes.docx
  13. Hi Dyllon How do we check to see if we are selecting to remove threats found in scan option for on-demand and scheduled scans in addition to the scanner options? Under the scanner tab we have checked everthing: Scan mem objects Scan startup objects Scan registry objects Scan file system objects Scan additional items against heuristics Enable scan inside archives Enable advanced heuristics engine Thank You
  14. Hi, I logged into the MalwareBytes Management Console and doing a quick and full scan of the user’s computer and resulted in no threats. I remotely logged into the user’s computer and ran MalwareBytes, and was able to find some malicious software. I went into the MalwareBytes Management Console’s Default Policy and went under “Scanner” tab to find a list of what’s scanned, and we have following checked: Scan memory objects scan startup objects Scan registry objects Scan file system objects Scan additional items against heuristics enable scanning inside archives Enable advanced heuristics engine Action for potentially unwanted programs: Show results and check for remove Action for potentially unwanted modifications: Show results and check for remove Action for peer to peer : Don't show What settings should we have in the console to get the same results of the scans? Thank You
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